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Terms and Conditions

Introduction

  1. Use of our website
  2. Limitations of liability/disclaimer
  3. OneAir membership
  4. Third party travel services
  5. Indemnification
  6. Release
  7. Privacy
  8. Resolution of disputes
  9. Governing law, submission to jurisdiction
  10. Arbitration
  11. Travel information – General
  12. Booking process
  13. International travel
  14. Baggage policy
  1. Seats, meals, frequent flyer and other requests
  2. Check-In
  3. Airline schedule change
  4. Cancel without refund
  5. Overbooking of flights
  6. Prices
  7. Cancellations, changes, and refunds
  8. Our fees and exceptions
  9. Payment and flight information and confirmation
  10. Suitability of travel products and services
  11. Specials
  12. Unaccompanied minors
  13. Fare changes and post payment price guarantee
  14. Payment acceptance policy
  1. Credit/Debit card payment terms
  2. Credit card declines
  3. Credit card chargebacks
  4. Termination
  5. Severability
  6. Intellectual property
  7. Communication through website
  8. Linking
  9. Termination and updates
  10. Our relationship
  11. Notices
  12. General
  13. Seller of travel licenses
INTRODUCTION

Welcome to the oneair.ai website. The oneair.ai website, mobile or tablet applications, or any other feature on the oneair.ai platform (collectively our “Website” or “OneAir”) is designed to be as user-friendly, informative and secure as possible. Our website is provided solely to assist customers in gathering travel information and purchasing travel-related goods and services. Our website is intended for personal, non-commercial use. For the purposes of this Agreement, (a) The terms “we”, “us”, “our”, “OneAir”, “OneAir.ai”, and “TWNH LLC”  refer to TWNH LLC, a Delaware incorporated company or our affiliates. (b) The terms “you” or “your” refers to you as the user of our Website or OneAir, (c) “including” or “includes” means including without limitation, and (d) “Bookings” means any goods or services (including airline tickets and hotel bookings) purchased or reserved through the Website. TWNH LLC. is the contracting entity and the entity which will be contacted for customer service.

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Our Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms” or “Agreement”). This Agreement describes the terms and conditions applicable to the services available through our Website and details your responsibilities, thereby limiting the liability of OneAir and its third-party suppliers or providers. These include the airlines, hotels, rental car companies and other suppliers that provide Bookings or other services through our Website (such third parties are collectively referred to as the “Travel Service Providers”). Please read these Terms carefully, as they contain important information. You should also read our Privacy Policy (as defined below), which also governs your use of our Website, and is incorporated by reference in this Agreement. By accessing or using our Website, booking any Bookings on our Website, or contacting our call center agents, you agree that the Terms then in force shall apply. If you do not agree to the Terms, please do not use or book any Bookings through our Website or our call center agents.

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OneAir reserves the right, in its sole discretion, to amend, modify, or alter this Agreement at any time by posting the amended Terms on this site. We recommend that you review these periodically. The amended Terms shall be effective from and after the date that they are posted on our Website.

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Our Website is intended to provide services primarily for residents of North America. This Agreement applies to any use of the Website, any use of the Services and any Bookings made from the United States. We may determine your location including through use of your IP address. If your IP address is located in the United States, these terms and conditions apply to you.

 

BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.

1. USE OF OUR WEBSITE

As a condition of your use of our Website, call center agents, and other products and services provided by OneAir.ai, including any content (together “Services”), you warrant that:

  • You are at least the age of majority in the jurisdiction where you reside.

  • You possess the legal authority to engage in a legally binding contractual relationship.

  • You will use our Website in accordance with this Agreement.

  • You will only use the Services to make legitimate Bookings for you or for another person for whom you are legally authorized to act.

  • You will inform such other persons about the Terms that apply to the Bookings you have made on their behalf, including all rules and restrictions applicable thereto

  • All information provided by you to the Services is true, accurate, current and complete.

  • If you have a OneAir account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

 

OneAir retains the right, at our sole discretion, to deny access to anyone to the Services we offer, at any time and for any reason, including for violations of this Agreement.

 

All offers, prices, and conditions of sale may be subject to:

  1. change without notice.

  2. advance purchase, eligibility, seating, or other limitations.

  3. travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions.

  4. reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or

  5. other conditions/restrictions.

  6. Availability. Lower prices may be available.

  7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

 

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

 

Prohibited Activities

 

As a visitor to or user of our Website, you must use it in a responsible and cooperative manner. The content and information on our Website (including price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us, our providers, or our Travel Service Providers. While you may make copies of your travel itinerary (and related documents) or Bookings, you agree not to otherwise modify, copy, distribute, transmit display, perform, reproduce, publish, license, creative derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through our Website. Additionally, you agree not to:

 

  • Make any fraudulent, speculative or false inquiries or Bookings, or make any Bookings in anticipation of demand;

  • Use any form of robot, spider, scraper or other automated means, or any comparable manual process, for the purpose of accessing, monitoring or copying any of the content or information on our Website without our prior written consent;

  • Violate the restrictions in any robot exclusion headers on our Website or bypass or circumvent other measure employed to prevent or limit access to our Website;

  • Place or enter false, misleading or incorrect information on our Website;

  • Make any form of booking, reservation or request through our Website without fully intending to use that booking, reservation or request for legitimate travel purposes;

  • Use another person’s name, user ID or password to make Bookings or inquiries on our Website without that person’s prior permission;

  • Use our Website while impersonating or acting as another person;

  • Post on or transmit through our Website any unlawful, threatening, defamatory, libelous, obscene, indecent, inflammatory or pornographic material or images, or any other material that could give rise to or result in civil or criminal proceedings;

  • Access or use our Website in any manner that, in our opinion, could impair, impede or otherwise negatively affect the proper functioning and performance of our Website and its systems, or that could negatively impact other visitors to or users of our Website;

  • Tamper with or hinder the operation of our Website or make unauthorized modifications to our Website;

  • Delete data from our Website without our permission;

  • Knowingly transmit any virus, malware or other disabling feature or software to or through our Website;

  • Breach the rights of any third party (including rights in intellectual property or contract as well as obligations of confidentiality or nondisclosure) or break any related laws in visiting or using our Website;

  • Frame this Website as part of another website, or cache our Website for commercial gain or advantage;

  • Disguise or mask the origin device and/or IP address information of the data being transmitted through our Website; or

  • Knowingly permit or allow another person to do any of the above acts.

 

We reserve the right to restrict or terminate your access to any or all of the features and components of our Website if we believe you have violated, or are violating, any of the above prohibitions. In the event of any such restriction or termination, you must immediately cease any prohibited use of our Website. Attempting to access or use our Website in violation of any restrictions or terminations shall constitute an act of trespass. We will pursue legal action to the fullest extent possible against anyone whom we believe is in breach of the above prohibitions or is committing a trespass on our Website, and we reserve the right to do so.

 

If your booking or account shows signs of fraud, abuse or suspicious activity, OneAIr may take actions leading to cancelation of any travel or service reservations associated with your name, email address or account, and close any associated OneAir accounts. If you have conducted any fraudulent activity, OneAir reserves the right to take any necessary legal action and you may be liable for monetary losses to OneAir, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact OneAir Customer Service.

 

Safe Shopping Guarantee

 

OneAir values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at +1-415-707-3944 or (support@OneAir.ai) so that we have an opportunity to try to address your concerns.

 

General Disclaimer

 

OneAir shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. OneAir, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by OneAir.

 

In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, which may be permitted by law or statute. OneAir warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.

 

Except as expressly stated herein, OneAir assumes no responsibility for actions relating to travel services beyond the control of OneAir or its employees. OneAir is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. OneAir shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

 

OneAir acts as a service bureau that provides value added service to retail travel agents and consumers. OneAir has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.

 

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

 

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

 

OneAir does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web site.

2. LIMITATIONS OF LIABILITY/ DISCLAIMER

Information contained in the Site (including text, graphics, links or other material) are provided on an “as is,” and “where available” basis. OneAir makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, tours, cruises, Travel Protection, etc.).

 

COVID-19 WAIVER OF LIABILITY

 

You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. We have no special knowledge of dangers during travel or at destinations. For the latest COVID-19 government travel regulations, we recommend going to IATA’s website at iatatravelcentre.com. For the latest travel supplier requirements, check the supplier’s home page. We are not responsible for the acts or omissions of travel suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund. If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we may charge a nonrefundable fee for such services. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy. YOU HEREBY EXPRESSLY ASSUME ALL OF THE RISKS AND DANGERS DESCRIBED ABOVE, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.

3. ONEAIR MEMBERSHIP

The services are only available to users with a unique identifier (e.g., EMAIL ID) who can authenticate via a secure login. Your identifier is used to create a member profile – along with a unique membership ID – within our system.

 

You agree not to share your membership ID or password, or any other means of accessing your OneAir membership with anyone at any time. Airfare deals availability, services and negotiated rates presented to you are exclusively available to you based on your membership ID – and cannot be shared. Sharing your login credentials with third parties or on any social media platforms is strictly prohibited and will result in immediate loss of membership, forfeit of membership fees paid, and your membership access will be immediately revoked. You are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur using your account, including the Basic, Premium and Elite Membership.

4. THIRD PARTY TRAVEL SERVICES

OneAir provides access to travel information, such as flight, hotel, vacation rentals, or car pricing and availability, features and amenities, which terms and conditions, are provided and maintained by third-parties. These third-party providers are independent contractors so your contract for these travel services is with the third-party provider, and not with OneAir. While OneAir works hard to ensure correctness, it cannot verify, and is not responsible for, the accuracy of information provided by third parties regarding their respective services. OneAir is not liable for the acts, errors, delays, omissions, representations, warranties, breaches, bankruptcy, or negligence of any such third-party providers or for any personal injuries, death, property damage, or other damages or expenses resulting from third-party provided services. OneAir is not responsible to make any refund in the event of any delay, failure, breach, cancellation, overbooking, travel warnings or restrictions on non-essential travel issued by the World Health Organization or the Centers for Disease Control and Prevention due to COVID-19, strike, force majeure or other causes beyond OneAir’s direct control. By offering third-party travel services for booking via the Website, OneAir does not endorse, or make any representation or warranty about, the quality of any service provider.

 

The purchase of third-party travel products and services through the Website, and entitlement to cancellation or refunds for such services, will be governed by and subject to additional terms and conditions from such providers, and subject to laws and regulations imposed by government entities, and you agree to abide by all such terms, laws, and regulations. Where possible, OneAir will make these terms available to you. However, additional applicable terms may be provided on the third-party provider’s website. Please read these additional provider terms and conditions carefully prior to purchase from any third-party service provider using the Website, and ensure that you understand the full terms applicable to your airfare, hotel, vacation rental, trip insurance, car rental, or other third-party service.

 

If you make bookings on behalf of another person(s) with their authorization, you agree that you will inform such other person(s) about these terms and any third-party terms, rules and restrictions that apply to the bookings made on their behalf. You understand and agree that any violation of third party terms of service may result in a cancellation of your bookings, denial of service, and forfeit of any amounts paid. OneAir is not responsible for any damages resulting from your violation of third party terms.

5. IDEMNIFICATION

All Users agree to protect and indemnify OneAir, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  1. you or on your behalf in excess of the liability described above; or

  2. by third parties as a result of

       a. your breach of these Terms and Conditions, notices or documents referenced on the Site;

       b. your violation of any law or the rights of a third party; or

       c. your use of the Site

6. RELEASE

If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

7. PRIVACY

The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA’s Web site at www.tsa.gov.

 

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The OneAir Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

Protecting Your Security

 

To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these terms and conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part. You can rest assured that this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998.

8. RESOLUTION OF DISPUTES

You agree to give us an opportunity to resolve any disputes or claims relating in any way to our Website, any Bookings, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting OneAir Customer Support: (support@OneAir.ai). That written notification must include (1) your name, (2) your address, (3) a description of the Dispute, and (4) a description of the specific relief you seek. If after a good faith effort to negotiate one of us feels the dispute has not and cannot be resolved informally, the party intending to pursue arbitration agrees to notify the other party via email prior to initiating the arbitration.

9. GOVERNING LAW; SUBMISSION TO JURISDICTION

These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of California, USA. Unless otherwise mutually agreed by the parties in writing or as described in the Mandatory Arbitration provision below, you consent to the exclusive jurisdiction of the courts located in California in any action arising out of or in connection with this Terms and Conditions. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued.

10. ARBITRATION

This Arbitration Agreement facilitates the prompt and efficient resolution of any disputes that may arise between you and OneAir. Arbitration is a form of private dispute resolution in which parties to a contract agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial.


Please read this Arbitration Agreement carefully. It provides that all disputes between you and OneAir shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Entering into this Arbitration Agreement constitutes a waiver of your right to litigate claims in court and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this Arbitration Agreement and can award the same damages and relief as a court.


For the purpose of this Arbitration Agreement, “OneAir” means OneAir and its parents, subsidiaries, and affiliated companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and OneAir regarding any aspect of your relationship with OneAir, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, gross negligence or reckless behavior), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Arbitration Agreement (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced.


THE PARTIES AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS ARBITRATION AGREEMENT. THE PARTIES AGREE THAT BY ENTERING INTO THESE TERMS, EACH PARTY IS WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. THE PARTIES AGREE THIS AGREEMENT IS SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”).


Nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (b) seek injunctive relief in a court of law in aid of arbitration; or (c) to file suit in a court of law to address an intellectual property infringement claim. If a suit is brought to enforce any of the provisions of this Agreement, the Service or this Website, the prevailing party shall be paid by the other party all of the prevailing party’s costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys’ fees, court costs and expenses of the prevailing party.


Pre-Arbitration Dispute Resolution


All Claims you bring against OneAir must be resolved in accordance with this “Resolution of Disputes” section 8.0. All Claims filed or brought not in accordance to this “Resolution of Disputes” section shall be considered improperly filed and void. Should you file a Claim not in accordance with this “Resolution of Disputes” section, we may recover from you our attorneys’ fees and costs up to US$5,000, provided that we have notified you in writing of the improperly filed Claim, and you have failed to promptly withdraw the Claim.


Arbitration Procedures

If the Dispute is not resolved as provided above in the Pre-Arbitration Claim Resolution section, either you or OneAir may initiate arbitration proceedings. The American Arbitration Association (“AAA”), will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator under the applicable consumer rules. The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration. All issues shall be for the arbitrator to decide, including the scope and enforceability of this Arbitration Agreement. The AAA rules are available at www.adr.org. In the event that this Arbitration Agreement conflicts with the applicable arbitration rules, this Arbitration Agreement shall govern. Under no circumstances will class action procedures or rules apply to the arbitration. Because your contract with OneAir, the Terms of Use, and this Arbitration Agreement concern interstate commerce, the FAA governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing. During the arbitration, the amount of any settlement offer made by you or OneAir must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.


Arbitration Award

The arbitrator may award any relief that would be available pursuant to applicable law. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. Such award by the arbitrator will be final and binding on the parties, except as provided by applicable law, including but not limited to the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement. You should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.


Class Action Waiver

Any Disputes arising out of or relating to your use of OneAir and/or any purchase you make on or through OneAir, any information you provide via OneAir, and/or these Terms (including the formation, performance, or alleged breach) will not be subject to any class action or representative status. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, representative action, consolidated action or private attorney general action). Neither you, nor any other Member of OneAir and/or user of OneAir services, can be a class representative, class member, or otherwise participate in a class, representative, consolidated or private attorney general proceeding with respect to the matters set forth in the first sentence of this paragraph. You agree that this Class Action Waiver is material and essential to the arbitration of any dispute between you and OneAir and is non-severable from the Arbitration Agreement. If any portion of this Class Action Waiver is limited, voided, or cannot be enforced, then the Arbitration Agreement shall be null and void. You understand that by agreeing to this Class Action Waiver, you may only pursue Dispute against OneAir in an individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding.


Limitation of Procedural Rights

You understand and agree that, by entering into this Arbitration Agreement, you and OneAir are each agreeing to arbitration instead of the right to a trial before a judge or jury in a public court. In the absence of this Arbitration Agreement, you and OneAir might otherwise have a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). By using the OneAir website, product or services, or otherwise accepting these Terms, you are entering into this Arbitration Agreement, and you give up those procedural rights. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited in arbitration. The right to appellate review of an arbitrator’s decision is much more limited than in court, and in general an arbitrator’s decision may not be appealed for errors of fact or law.


Severability

If any clause within this Arbitration Agreement, other than the Class Action Waiver clause above, is found to be illegal or unenforceable, that clause will be severed from this Arbitration Agreement, and the remainder of this Arbitration Agreement will be given full force and effect.


Continuation

This Arbitration Agreement shall survive the termination of your contract with OneAir and your use of the OneAir website, products and services.


Opt-Out

If you do not wish to resolve Disputes by binding arbitration, you may opt out of the provisions of this Section 10.0 within 30 days after the date that you agree to these Terms by sending an opt-out email @ (support@OneAir.ai). In order to be effective, the email must specify: Subject:Arbitration Opt-Out, your full legal name, the email address associated with your account on the OneAir service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once OneAir receives your Opt-Out Notice, this Section 10.0 will be void and you are agreeing that any Dispute arising out of these Terms will be resolved as set forth in Section 9.0. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.


MODIFICATIONS

If OneAir makes any future change to this arbitration provision, other than a change to OneAir’s address for Notice of Arbitration, you may reject the change by sending us written email notice within 30 days of the change to OneAir’s address for Notice of Arbitration, in which case your account with OneAir will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.

11. TRAVEL INFORMATION - GENERAL

Our Website provides extensive information related to travel to our customers, which may include information about vacation destinations, tour packages, travel providers, airfares, flight schedules, cruise details, travel insurance, or and foreign currencies.

 

We receive this information from third-party sources such as airlines, hotels, tour operators and transportation providers. We always take reasonable care to make sure this information is accurate and up-to-date. However, we cannot guarantee the accuracy of this information or that it is the most current information available and cannot be held liable for any inaccuracies. Moreover, please understand that all the information on our Website is subject to change. Also, travel products, packages and services described on our website are subject to availability.

As a traveler, you must know and understand the applicable legal requirements related to travel, including passport, visa and health requirements. the ultimate responsibility for obtaining this information and complying with any and all passport, visa, health or other requirements remains solely and exclusively with you.

 

Additional terms and conditions, including additional terms and conditions set out by Travel Service Providers, may apply to Bookings (“Additional Terms”). Please read such Additional Terms carefully, including any airline conditions of carriage which may be set out on an airline’s website. You agree to abide by any applicable Additional Terms, including Additional Terms relating to payment, availability, check-in times, baggage fees, baggage restrictions, change fees, cancellation fess, and the use of fares, products, or services. For greater certainty, airline fare rules are Additional Terms.

 

If your itinerary includes flights operated by more than one airline, please read carefully each such airline’s terms and conditions, which can be found on each airline’s website. Each airline will have its own restrictions, rules and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a customer to make changes to the other flight, the customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline’s terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to traveling. You may be asked for proof of your return ticket at check-in. OneAir may offer customers the opportunity to book a booking for a combination of two one—way tickets instead of a roundtrip ticket.

 

Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a customer to make changes to the other flight, the customer will be responsible for any fees incurred for making changes to the unaffected flight.

 

For certain low-cost carriers, the price of your flight has been converted from a different currency for convenience purposes to provide you an estimate of the amount of the purchase in your local currency. As a result, when you book, the amount charged to your credit card by the airline may be slightly different due to currency fluctuations. Your statement may also include an applicable fee from your card issuer to process the transaction plus any applicable taxes for international purchases.

 

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person.

12. BOOKING PROCESS

For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:

 

“Service Element” – a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).

 

“Travel Supplier” – a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). OneAir does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.

 

“Booking” – a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.

 

In order to complete a Booking the following steps are taken to ensure its validity:

When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press “Book” on the payment page (entitled “Review Trip Details and Book”) of the Site.

 

Once you have done so you have made OneAir an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your “Booking”). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.

 

The OneAir email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).

 

If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.

 

The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.

 

The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.

 

These Booking processes will apply to any of our individual Service Element’s Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.

 

At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.

 

In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.

 

Neither OneAir nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.

  • Government entry/exit fees may apply, depending on your destination.

  • These are your sole responsibility and will be additional to your Booking charges.

  • All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.

 

OneAir reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow OneAir to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.

  • Each Service Element listed in your Booking is provided by the respective Travel Supplier.

  • Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.

 

Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.

Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.

 

The terms of this agreement incorporate by reference the terms of each airline’s contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline’s airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline’s liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.

 

Pricing, Taxes/Fees, and Payment:

 

Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.

 

Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

 

Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.

 

Payment must be made in full with a valid credit or debit card at the time of Booking. OneAir accepts all major credit or debit cards with a verifiable billing address. You hereby authorize OneAir and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.

 

You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.

All offers, prices, and conditions of sale may be subject to:

  • change without notice;

  • advance purchase, eligibility, seating, or other limitations;

  • travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions;

  • reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply);

  • other conditions/restrictions; and

  • availability.

 

If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

 

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.

13. INTERNATIONAL TRAVEL

If you are traveling internationally, please be advised that the provisions of the Montreal Convention and the Warsaw Convention may be applicable to your journey including portions entirely within the countries of departure or destination. The Conventions govern and in most cases limits the liability of carriers to passengers for death or personal injury.

All Passengers are advised to know the entry requirements for the country(ies) to which they are traveling or entering. Reliable information regarding international travel can be found at www.travel.state.gov/.

Passengers are responsible for ensuring that they meet foreign entry requirements and that their travel documents, such as but not limited to passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

  • Visa and Passport – You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

  • Health – Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

  • Disinsection – Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board.

 

 

BY OFFERING BOOKINGS FOR PARTICULAR INTERNATIONAL DESTINATIONS, OneAir DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

14. BAGGAGE POLICY

Each airline has its own policies regarding baggage allowances, fees and restrictions. These policies differ from airline to airline and can change at any time. You are responsible for verifying your airline’s baggage policies and fees before your departure.

 

Baggage Policy on Connecting Flights

 

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. Baggage fees range from 15 USD up to 100 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

 

Baggage Policy and Fees

 

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. A baggage fee range from 15 USD up to 100 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service.

15. SEATS, MEALS, FREQUENT FLYER AND OTHER REQUESTS

Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date.

16. CHECK-IN

Every airline will have their requirements pertaining to check-in. It is important to verify what the check-in requirements are prior to your flight.

 

As per the flight industry standard, we recommend the following for your check-in:

  • Domestic flights: Minimum 90 minutes prior to departure

  • Transborder and International flights: Minimum 3 hours prior to departure

17. AIRLINE SCHEDULE CHANGE

Changes to flight schedules (including cancellations, delays and other schedule changes) can occur for any number of reasons, including bad weather, mechanical problems, crew issues and civil unrest, and can happen at any time, including after having checked in, either in person or online. Such schedule changes (“Schedule Changes”) can also include the change to your original flight from a direct non-stop itinerary to include a stop(s) and/or connection(s) to your final destination. Please note that all Schedule Changes stem from the airlines directly. Airlines sometimes initiate involuntary schedule changes due to a variety of reasons, such as changes in travel time, layover time, travel date, flight number, terminal changes, etc. These changes are made by the airline and are outside of our control. Some of these changes may be last-minute and/or occur while you are in transit. If your airline initiates changes to your flight itinerary, you will not be charged for change fees or differences in airfare.

 

OneAir does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

 

Our Policy on Schedule Changes:

Each airline has its own policy regarding options and remedies available depending on various types of Schedule Changes, and whether affirmative action from the passenger is needed to re-confirm changes to an itinerary. You can always check your fare rules to find the policy applicable to you and your flight. In order to ensure our customers remain informed regarding the status of their flights and to protect our customers’ tickets from being invalidated, we have implemented the following guidelines. Check your fare rules and you can always call us for assistance with your particular ticket. When Schedule Changes, including cancellations, occur, we will try to notify our customers of any such changes to their itinerary in accordance with the following guidelines:

  • We will make every effort to notify you of Schedule Changes by email, using the contact information you provide during booking. All such notifications will be made as soon as reasonably practicable upon us learning of the Schedule Change from the airline. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.

 

Although we make every effort to provide you with Schedule Change information as described above, circumstances outside our control may impede our ability to do so. Accordingly, please note the following:

  • We will not be responsible if you fail to enter the correct contact information at time of reservation. Please review for accuracy all contact information (e.g. email address, phone number) you provide to us during booking to ensure you receive updates.

  • If Schedule Changes occur after you have checked in for your flight (including online), your airline has taken control of your ticket and it is your airline’s responsibility to notify you of the change and to rebook your flight to your final destination.

  • Sometimes the airline does not provide advance notice of a Schedule Change. For this reason, it is your responsibility to reconfirm your flight directly with us or with the airline 72 hours prior to your scheduled departure, as well as 24 hours prior to your scheduled flight date to safeguard against any potential missed flights.

  • Please note that your airline is responsible for providing you with alternative flight options to transport you to your final destination. It is the airline’s fare rules, which OneAir is obligated to follow, that govern the recourse available to you. Accordingly, any modifications after a ticket has been reissued or revalidated following a Schedule Change are not guaranteed and may be considered as a voluntary change, subject to the airline’s fare rules and other Additional Terms.

If you do not find out about Schedule Changes, including cancellations, until 24 hours prior to departure or if you are already at the airport, or in-between flights, we strongly recommend you work directly with the airline staff to understand your options for alternative transportation, as they are better placed to facilitate an efficient and expeditious solution. Please note that in some cases, especially during bad weather, your options may be limited.

 

Low Cost Carriers (LCCs)

If you booked your flight with a LCC, such as Frontier or Spirit, please contact your airline directly regarding any change in schedule. Our agents are unable to assist you with any changes to LCC bookings.

If you have chosen a combination of 2 one way tickets and one of the flights in your trip is operated by a LCC and the LCC initiated a change to that flight, please take the following steps:

  • You need to contact the LCC directly to make changes to the booking.

  • Once your changes are confirmed with the LCC, you may contact us if you need to make any additional changes to the non-LCC portion of your trip.

 

Full Service Carrier

When any change(s) in schedule occurs on a full-service carrier, we will work closely with the airline to provide you with a new flight option closest to your original flight time. Once we have a flight option, we will contact you. Some schedule changes require no action on your part. In other cases, you may need to take action, depending on the type of airline schedule change notification you receive from us and/or airline.

 

Customers Obligations:

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.

 

What services do we provide?

Once you have contacted OneAir we will contact the airline on your behalf and try to come to a resolution. In some cases, the only resolution may result in cancellation of the flight and refund.

 

What happens if the customer does not fulfill their obligation?

They may miss their flight

Lose the value of their reservation

Options may not be available

 

What happens if they cannot be re-protected?

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re – protect the customer we will request a refund.

 

What help can we provide them in case of flight cancellation?

  • Contact the airline

  • Find flight options

  • Discuss refund options

18. CANCEL WITHOUT REFUND

OneAir was able to secure a great price for your original flight. However, cancelling your ticket and exchanging it for a future flight may be subject to restrictions and/or additional costs. Prices for replacement flights may be higher than what you originally paid, and may involve less choice, due to the limitations imposed by the airlines for flight exchanges. Potential restrictions and/or limitations include:

  • Fares eligible to rebook in the future may be limited to the same fare type and/or fare class as your original ticket(s).

  • Your original ticket price consisted of individual fare and taxes components. In some cases, the original fare and taxes components of your original ticket may be respectively limited to the fare and tax portions of your new itinerary.

  • The original value of your ticket(s) is non-refundable and non-transferable from one traveler to another.

  • If the cost of your new flight is greater than your original ticket, you will need to pay the remaining difference in price. If the cost of your new flight is less than your original ticket price, you may lose the remaining value depending on the airline policy.

  • You may be restricted to rebooking a ticket that has the same origin and/or destination as your original ticket.

  • The booking date and/or travel date of your trip must be within the validity period allowed by the airline (e.g. 12 or 24 months from the original ticket purchase date or travel date, depending on the airline policy).

  • You must rebook a ticket with the same airline as the original ticket(s).

  • The value of your original ticket cannot be used for the purchase of ancillary services;

 

Upon rebooking, you may be charged an Exchange fee per passenger by the airline.

Your reservation must be cancelled prior to the scheduled departure date or you risk losing the full value of your ticket.

You must rebook your new flight(s) through OneAir. You can rebook by contacting one of our Customer Service Agents or by logging into “Manage My Booking” on our website.

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In addition, in the event you are cancelling your ticket, you may be charged the applicable additional fees set out in Section 22.0 (Our Fees and Exceptions) below.

19. OVERBOOKING OF FLIGHTS

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed booking. Each airline has its own rules for dealing with such scenarios, which are contained in the airline’s contract of carriage. Check with the airline or call us for details

20. PRICES

All prices displayed on our Website are subject to change at any time without prior notice. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other Travel Service Providers may change their prices without notice.

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Once you have submitted your payment information, you should receive an email titled “Booking Notification” from us or the applicable Travel Service Provider (a “Booking Notification”). Your Booking Notification may provide you with a confirmation number before purchase has been completed and before a ticket has been issued). If this is the case, the booking process is not complete and the fare is subject to change until a ticket is issued by your air carrier.

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If a price increase occurs after you have made a booking that affects your travel package, we will notify you of the price increase before taking any further steps. However, no price increases will affect your travel package once your booking has been finalized.

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Pricing is displayed in USD currency.

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We reserve the right to cancel a Booking that has been accepted booking if full payment is not received in a timely fashion.

 

The rate applied on the date of issuance of the ticket is only valid for a ticket fully utilized and in the sequential order of flight segments on the dates indicated. Improper use may void the ticket and result in cancellation of the entire trip.

21. CANCELLATIONS, CHANGES AND REFUNDS

Bookings cannot be cancelled or changed, and are non-refundable, unless otherwise expressly stated as part of your Order or in these Terms. Your ability to cancel, or change or Booking., or to obtain a refund for your Booking, is subject to any airline fare rules and regulations. If you find that you must cancel a Booking for any reason, please contact us as Travel Service Providers may, on a case-by-case basis, permit changes to, the cancellation of, or refunds for, Bookings. We will assist you in this process.

In the event that your Booking can be cancelled, changed or refunded in accordance with the foregoing, (a) we will charge you the fees set out in Section 22.0 (Our Fees and Exceptions) as applicable, and (b) Travel Service Providers may charge you additional fees.

If your Booking is for an airline ticket, even if your airline ticket Booking is non-refundable:

  • Your Booking may be eligible for a full fare refund if cancelled within 24 hours Eastern Standard Time the day your Booking was completed. However, even if such cancellation is permitted, you will be charged the applicable fees, set out in Section 22.0 (Our Fees and Exceptions).

  • In certain cases, the airline may allow you to cancel without refund and apply the value of your original ticket towards a future ticket purchase by the same traveler on the same airline. Details on Cancel Without Refund are set out in Section 18.0 (Cancel Without Refund) above.

 

Name changes: Please be aware that once you have made a Booking, name changes are not permitted. If you find you need to change or correct the spelling of a name after you have made a Booking, you will have to cancel your original Booking, if permitted and otherwise subject to this Section 21.0 (Cancellations, Changes and Refunds), and then make a new Booking with a new flight at the then-current rate using the correct spelling of the name. Therefore, it is imperative and your responsibility to verify the spelling of the names of all passengers before making your Booking.

 

Refund requests, when or if permitted, are subject to the Travel Service Provider’s rules and regulations of purchased tickets. If the refund request is approved by the Travel Service Providers, we are unable to provide a specific timeline for how long it may take for this requested refund to be processed.

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In the event that a refund is provided, please note that any fees associated with the Booking, or any fees that we charge you in accordance with Section 22.0 (Our Fees and Exceptions) below, are not refundable. Please note that we are dependent on the Travel Service Providers for receiving the requested refunds. If a refund is approved by the Travel Service Provider it may take additional time for this to be credited back to you. Please note that it may take an extended period time for refunds to be processed.

22. OUR FEES AND EXCEPTIONS

Travel Service Providers may charge fees in connection with your Booking or, to the extent permitted, any cancellation, change, or refund thereto (e.g. a cancellation penalty). In addition to such Travel Service Provider fees and any fees associated with the original Booking, OneAir will charge the following fees as applicable where cancellations, changes and refunds are permitted in accordance with these Terms. OneAir fees are charged on a per-passenger, per-ticket basis in the currency of the related Booking and are generally non-refundable.

TABLE 1: OUR SERVICE FEES
Our Service Fees:
May Apply To
Amount

Online Air Transaction Service Fees

 

On most airfares a ultra-low service fee up to $10 is charged on a per-passenger, per-ticket basis. ** 

 

** Passenger types = Adult, child, infant.
 

– All transaction service fees are non-refundable and are subject to change without notice.
– Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.

U.S. Domestic and International

Up to 10%

Certain exceptions to the above service fees apply:


– Business and First Class Airfares – Service fees are up to $100 per passenger
– Multi-city and Open-jaw trips – Service fees are up to $100 per passenger
– Unaccompanied Minor Tickets – Service fees are up to $100 per passenger

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– Contact Center booking service fees: Service fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can be up to $200 per passenger


Important Note: All service fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGE OR VARIANCE IN THE SERVICE FEES. Please review the total final price carefully.

TABLE 2: OUR POST-TICKETING FEES
Cancellation, Exchange or Any Changes to Booking

Air - Economy

Air - Premium Economy / Business / First

–

Cancellation (within 24 hours of purchase)

Cancellation, Exchange or any changes to booking (after 24 hours of booking)

Domestic

FREE

Up to $50

International

FREE

Up to $50

Domestic

FREE

Up to $100

International

FREE

Up to $100

– All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures

– Service fees will be converted in your local currency on the payment page.

– Passenger types = Adult, child, infant.

– Service fees on all changes, exchanges and booking modifications will be charged on a per passenger, per ticket basis.

 

– Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier-imposed fees and charges.

 

Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.

 

1) Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.

 

2) Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.

 

– Name Misspelling – Passengers name on their airline ticket does not match their passport or other universally accepted government ID

– Visa/Passport – A Visa/Passport decline letter is normally required in order to process a request

– Baggage – please retain all receipts and baggage tags

– No- Show – Documentation advising why you were unable to make your scheduled departure will be required

– Denied Boarding – Documentation as why you were denied boarding of your scheduled departure will be required

– Duplicate Tickets – Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request

23. PAYMENT AND FLIGHT INFORMATION AND CONFIRMATION

Some banks and credit card companies charge a fee for international transactions. They will appear on your credit or bank card statement as a foreign or international transaction fee. For example, if you make a Booking through our Website from outside The United States using a American credit card, your bank may convert the payment amount to your local currency and may charge you a fee for the conversion. The amount of the charge appearing on your credit or bank card statement may be in your local currency and different than the purchase amount shown on the billing summary page for the Booking.

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In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside the United States.

Booking international travel through our website may be considered an international transaction by the bank or credit card company since OneAir may pass your payment on to an international travel supplier.

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Your bank or credit card company determines the currency exchange rate and the amount of the foreign transaction fee on the day it processes the transaction. Please contact your bank or credit card company should you have any questions about these fees or the exchange rate applied to your transaction.

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Booking notification: Once your purchase is complete, you should receive an email titled “Booking Notification.” Your booking may provide you with a confirmation number before a ticket has been issued. If this is the case, the booking process is not complete and the fare is subject to change until a ticket is issued.

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Once your ticket has been issued, you should receive your electronic ticket.

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We strongly recommend that you re-confirm your flight booking with the airline 24 hours prior to departure for domestic flights, and 72 hours prior to departure for international flights.

24. SUITABILITY OF TRAVEL PRODUCTS AND SERVICES

On our website, we offer a variety of travel products and services to our customers. However, we do not represent or warrant that any conditions that any of these travel products and services are or will be suitable and proper for you.

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You agree to release us from any claims related to your satisfaction with the products and services detailed on our Website, including claims that these products and services are not or were not suitable for you.

25. SPECIALS

From time to time we offer “specials” on our website. This Section 25.0 (Specials) applies to all specials we offer on our Website. As well, all the terms and conditions spelled out above and below apply to specials we offer on our Website.

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Specials are only available for a limited time. Please contact us if need be to determine whether a special shown on our website is still available.

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Specific terms and conditions may apply to any special shown on our website. Please contact either us or the applicable Travel Service Provider l to determine what terms and conditions apply to that special, if any, and how they may affect you.

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Payment for any specials that you book are due within 72 hours of our confirmation, unless otherwise stated by us in writing. If you fail to pay for the specials within this 72 hour timeframe, your booking may be canceled. We accept no responsibility for any loss you incur as a result of cancellation for non-payment within 72 hours.

26. UNACCOMPANIED MINORS

Tickets will not be sold directly to unaccompanied minors age 16 and under. Each airline sets its own policies and regulations for children traveling without adult supervision. Some airlines may not allow unaccompanied minors to travel without an adult. Some airlines will only allow unaccompanied minors to travel on non-stop flights. Many airlines may require additional fees to be paid at check-in. You must call the airline to verify rules and restrictions for an unaccompanied minor traveling alone.

27. FARE CHANGES AND POST PAYMENT PRICE GUARANTEE

Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.

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Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.

28. PAYMENT ACCEPTANCE POLICY

We accept credit cards and debit cards issued in US and several other countries as listed in the billings section.

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Please note: your credit/debit card may be billed in multiple charges totaling the final total price. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for non credit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.

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Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.

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Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

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In order to provide you further safety, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.

29. CREDIT/ DEBIT CARD PAYMENT TERMS

  • All credit cards must have verifiable US or other countries’ billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.

  • All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.

  • When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary “hold” on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.

  • If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.

  • OneAir bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.

  • OneAir uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.

  • You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse OneAir in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.

  • Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.

  • Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.

  • In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.

30. CREDIT CARD DECLINES

At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED until processed. There will be no service fees charged for this.

31. CREDIT CARD CHARGEBACKS

You have the ability to dispute charges with credit card companies (“chargebacks”). If you have a question about a charge on your credit card statement, we encourage you to call OneAir prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, OneAir will work with you in resolving your concerns. OneAir retains the right to dispute any chargeback that it believes is improper, as described more fully below. OneAir also retains the right to fully cancel any Booking in the event of a chargeback related to that Booking.

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By using our service to make a Booking with a Travel Service Provider, you accept and agree to the relevant cancellation policy of that Travel Service Provider. In all cases, the cancellation policy of each Booking is made available on our Website. Please note that certain rates or special offers are not eligible for cancellation or change.

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OneAir deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you.

  • Chargebacks resulting from non-cancellable Bookings in the event that OneAir or the Travel Service Provider cannot provide a refund, whether or not the Booking is used.

  • Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to You, the User’s, credit card.

  • Chargebacks arising from the Travel Service Provider’s failure to deliver a product or service in a manner that’s consistent with the Travel Service Provider’s product description.

  • Chargebacks resulting from force majeure or other circumstances that are beyond the control of OneAir.

  • Chargebacks related to the services or products that have been used fully or partially by you.

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For greater certainty, we may, in accordance with the Privacy Policy, use information relating to you, including recordings of customer service calls, to dispute chargeback claims from you.

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You hereby unconditionally authorize OneAir (or its provider, as the case may be) to charge your credit card (and / or retain from your customer’s account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you.

 

You hereby unconditionally authorize OneAir (or its provider, as the case may be) to charge your credit card (and / or retain from your customer’s account) with the amount of US $100 as a chargeback processing fee to cover the administrative cost of chargeback resolution through our merchant bank in relation to the chargeback requested by you without merits and subsequently rejected by the bank.

32. TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

33. SEVERABILITY

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

34. INTELLECTUAL PROPERTY

Our Website, including its underlying software and its text, design, graphics, layout and content, is owned or licensed by us or by the respective owners. All material on our Website is protected by American and international intellectual property laws.

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As a visitor to or user of our Website, you have permission to view, use and electronically copy the pages and content of our Website through the usual and ordinary use of a web browser.

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Any other use of our Website and its contents, such as copying, distributing, selling, modifying, transmitting, reusing, re-posting or publishing, is not permitted and is strictly prohibited without the specific written permission of the owner(s) of such material.

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Any unauthorized use of our website or its contents will breach this agreement and may void your permission to use our Website. It may also violate copyright and other laws.

Certain trademarks, service marks, business names, company names, logos, trade names and presentation techniques (trade dress) used on our Website are owned by us or by our licensors. In particular, we own the trademark “OneAir.” © 2023 “OneAir” is a registered trademark. All rights reserved.

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You do not have a right, license or permission to use any of the forgoing except as expressly set out in this Section 34 (Intellectual Property).

35. COMMUNICATIONS THROUGH WEBSITE

You can communicate with us through our Website. Our Website also lists other ways you can communicate with us. Please be aware that by submitting content to our Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant OneAir.ai, a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that OneAir may choose to provide attribution of your comments or reviews at our discretion. You further grant OneAir the right to pursue at law any person or entity that violates your or OneAir’s rights in the Submissions by a breach of these Terms.

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You acknowledge and agree that Submissions are non-confidential and non-proprietary.

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You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms, please do not provide us with any Submissions.

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You are fully responsible for the content of your Submissions, (specifically including reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including solicitation of funds, advertising, or marketing of any goods or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that OneAir may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.

36. LINKING

We may link our Website to other websites on the Internet. We do this strictly for your convenience and reference as you explore different travel options online. However, the inclusion of any such links does not indicate that we endorse the website or the business to which we have linked. Further, we have not verified the content of any website to which we have linked, and we bear no responsibility whatsoever for the content of any linked website. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from our Website or other websites) is free of such items as viruses, worms, trojan horses, defects, and other items of a destructive nature. Should you incur any loss or damage from visiting or doing business with any linked website or business, we are not liable for that loss or damage.

37. TERMINATION AND UPDATES

We reserve the right to immediately terminate this Agreement as well as any other agreement between you and us if you breach any of these Terms and Conditions.

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We further reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

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We may change these Terms at any time, with or without notice, including the terms for the Program, OneAir membership qualification requirements and associated benefits accessible to members. The most current version will always be available on the OneAir. If you do not agree with these Terms, you must stop using our services.

38. OUR RELATIONSHIP

No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship exists between you and us, nor is such a relationship created between you and us by these Terms and Conditions or by our Agreement with you.

39. NOTICES
If you have a complaint or other feedback about OneAir’s service, please contact us at (support@oneair.ai), where a customer service representative will promptly address your concern. Unless complaints, feedback, or requests are submitted through our Customer Support first, you may experience delay in receiving a response, as your communication will need to be re-routed appropriately.
40. GENERAL

If any of these Terms and Conditions is found by a court or other legal authority to be invalid or unenforceable, the invalid or unenforceable provisions will be stricken. The remaining terms and conditions will remain in full force and effect.

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The headings used in these Terms and Conditions are for reference purposes only.

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If we take no action in response to a violation by you or others of one or more of these Terms and Conditions, that inaction shall not constitute a waiver of the violated terms and conditions and shall not impair our right to take action in response to subsequent or similar violations.
 

In this Agreement, the term “website” includes any email bulletins or other content that we provide to you through our Website or otherwise initiated from our Website.

41. SELLER OF TRAVEL LICENSES

OneAir. is a registered seller of travel in the following US states:

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California: 2150530-50

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Refunds And Cancellations

At TWNH TRAVEL & HEALTH TECHNOLOGIES PRIVATE LIMITED (OneAir), we want to make sure that our users are aware of the Refund and Cancellation Policies.  We encourage our users to read through our policies to understand our terms of use.

 

Airlines

 

Refund: TWNH offers a hassle-free refund process for airline bookings. In the event of a cancellation, customers are eligible for a refund based on the airline’s specific refund policies.

 

Cancellation: Customers can cancel their airline bookings through TWNHl’s website or by contacting our customer support team. Cancellation fees may apply, depending on the airline’s terms and conditions.

 

Processing Time: Once a cancellation request is received, TWNHl strives to process the refund within 5-7 working days.

 

Credit to Bank Account: The refunded amount will be credited to the customer’s bank account within 5-7 working days after the refund is processed.

 

Hotels

 

Refund: TWNH understands that travel plans can change, so we provide a refund option for hotel bookings. The refund amount may vary depending on the hotel’s cancellation policy.

 

Cancellation: Customers can cancel their hotel bookings through TWNH’s website or by contacting our customer support team. Cancellation fees may apply as per the hotel’s terms and conditions.

 

Processing Time: TWNH aims to process the refund for hotel cancellations within 5-7 working days.

 

Credit to Bank Account: Once the refund is processed, the amount will be credited to the customer’s bank account within 5-7 working days.

 

Please note that the exact refund amount and processing time may vary depending on the specific policies of the airlines and hotels involved. TWNH will ensure timely communication and assist customers throughout the refund and cancellation process to provide a seamless experience.

 

If you have any further questions or require assistance, please feel free to contact our customer support team

 

Contact Us

 

If you have any questions or concerns about our Refunds And Cancellations policies, please contact us at support@twnhglobal.com

Terms & Conditions

Affiliate RevShare Partner Agreement

PLEASE READ THE ENTIRE AGREEMENT.

 

YOU MAY PRINT THIS PAGE FOR YOUR RECORDS.

 

THIS IS A LEGAL AGREEMENT BETWEEN YOU AND ONEAIR.

 

BY SUBMITTING THE ONLINE APPLICATION YOU ARE AGREEING THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS OF THIS AGREEMENT AND THAT YOU AGREE TO BE LEGALLY RESPONSIBLE FOR EACH AND EVERY TERM AND CONDITION.

1. Overview

1.1. This Agreement contains the complete terms and conditions that apply to you when becoming an affiliate in OneAir’s Affiliate Program. The purpose of this Agreement is to allow you to promote OneAir on your website or social media. Please note that throughout this Agreement, “we,” “us,” and “our” refer to OneAir, and “you,” “your,” and “yours” refer to you as our Affiliate Partner.

 

1.2. We may refuse and/or not accept any applicant at our sole discretion. To complete your participation as a member of our Affiliate Program you must complete registration to our Platform. The above application and registration as a member of our Platform are necessary even if you don’t make use of our services, solely in order to be able to become our Affiliate Partner and participate in our Affiliate Program.

2. Who has the right to participate as an Affiliate — Affiliate Relationship and Obligations

2.1. In order to participate in our Affiliate RevShare Partner Program, you declare that:

a) You are either a legal entity (business) that has been lawfully registered in your jurisdiction and that owns lawful tax credentials in your jurisdiction and can issue lawful invoicing documents or a natural person who owns lawful tax credentials in your jurisdiction. In both cases, you should have full contracting and legal capacity. You bear the responsibility to declare whether you act on behalf of a business or a natural person.

 

b) You are not an individual and/or entity registered or operating in the territory of the Russian Federation.

 

c) Your business or yourself (if natural person) is the owner or has the lawful license to operate and will participate in our Affiliate Program.

 

d) If a business you act as the legal representative and/or have the legal power to represent the business that will participate in our Affiliate Program.

 

e) Your website or social media profile is not a parked domain nor a webpage without any content (or with any unlawful content) and/or does not contain (nor shall it contain in the future) any of the forbidden content and activities referred to in the present TCs.

 

2.2. To begin the enrollment process, you will complete and submit the online application at the OneAir website. The fact that we auto-approve applications does not imply that we may not re-evaluate your application at a later time. We may reject your application at our sole discretion or terminate any time in the future. By submitting your application to us you lawfully declare that:

 

a) All representations of article 2.1. are applicable.

 

b) All the data in your application are true and accurate and correspond to you.

 

c) You have read, understood and accepted the present terms and conditions (otherwise you must refrain from submitting the application).

 

2.3. You acknowledge that all the above representations (in articles 2.1. and 2.2.) are an absolute prerequisite for your participation in our Affiliate Program. In case that any of the above is untrue, false or inaccurate, we shall have the right to terminate and ban you from our Affiliate Program for cause (in this case no commission will be payable to you and/or we reserve the right to exercise any further claim we might have against you).

 

2.4. We may refuse your application and/or terminate and ban you from the Affiliate Program for cause as described previously in article 2.3 if we find out, or have reasonable indications that your site is unsuitable for our Program, including (but not limited to) if it:

 

i) Promotes and or contains sexually explicit materials and/or content.

 

ii) Promotes violence and/or terrorism.

 

iii) Infringes any rights of children or minors.

 

iv) Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.

 

v) Promotes, incorporates, and/or contains illegal activities and/or content of any type.

 

vi) Incorporates any materials or procedures which infringe (or are likely to infringe) or assist others to infringe on any copyright, trademark or other intellectual property rights or to violate the law.

 

vii) Includes “OneAir” or variations or misspellings thereof in its domain name. The affiliates should not use the word “scam” or similar negative words, for negative publicity.

 

viii) Contains software downloads that potentially enable diversions of commission from other affiliates in our program.

 

ix) You may not create or design your website, social media profiles or any other website that you operate, explicitly or implied in a manner which resembles our website nor design your website or social media in a manner which leads customers to believe you are and/or you have any association with (other than the co-operation described in the present TCs) OneAir or any other affiliated business.

 

2.5 As soon as we accept your application you will create an Account Profile with the use of your unique username and password. You have the obligation to keep safe and secret your password at all times and to inform us in case of loss, disclosure or unauthorized use of your password and/or your Account Profile. Any act or omission in the Platform with the use of your unique username and your secret password will be interpreted as your action or omission. Through your Account Platform, you will have access to the Affiliate Account Manager. Here you will be able to review our Program’s details, download HTML code (that provides links to web pages within the OneAir website) and banner creatives, browse and get tracking codes for our platform. In order for us to accurately keep track of all guest visits from your site to ours, you must use the HTML code that we provide for each banner, text link, or other affiliate links we provide you with otherwise we cannot guarantee that the Affiliate Program will run correctly without errors.

 

2.6. We reserve the right to create the banners at our sole discretion and to add, remove or replace content at any time. Also, OneAir reserves the right, at any time, to review your placement and approve the use of your Links as well as require that you change the placement or use and/or comply with the guidelines provided to you. The maintenance and update of your site will be your responsibility. It is also entirely your responsibility to follow all applicable intellectual property, consumer protection, data protection (as further analyzed in articles 6-8 below) as well as any other laws that pertain to your website, social media, and your business.

You understand and acknowledge that we are and remain throughout the term of our Affiliate Partnership two distinct and separate business entities, each one of which is responsible for its own business and ventures, and we have no other association or co-operation but the one related to the present Affiliate Program. In addition, if you are a natural person no employment or other work relationship is established between us.

 

2.7. We have the right (but we are under no obligation) to monitor your website or social media accounts at any time in order to determine if you are compliant to the terms and conditions of the present Agreement as well as in order to make sure that the links and references to our website are corresponding and are appropriate to our Affiliate Program. In this context you agree that we may notify you, at our sole discretion, of any changes we think appropriate (or necessary) for your website or social media and to the links and/or references you make to us. If you do not abide by our requests with the time frame set, we reserve the right to terminate your participation in the OneAir Affiliate Program under the terms of article 3 below.

 

2.8. We reserve the right to assign part (or the whole of) the present Agreement and Program to any third party who works with us for the execution of our Affiliate Program. In addition, we can use any third party as our subcontractor for the execution of any (or all) processes and/or operations related to our Affiliate Program.

 

2.9. In case that you breach any of the above warranties (contained in the present article 2), notwithstanding any other rights and/or claims we might have against you, you shall indemnify and hold us harmless against any and all actions, claims, demands for any damage or loss, costs, charges, proceedings and expenses (including legal fees), arising out of or in connection with, or incurred by reason of any infringement of any of the above.

3. Duration of the Agreement and Termination

3.1. The duration of the present Agreement begins upon our acceptance of your application to our Affiliate Program and is open-ended; it shall continue unless terminated under the conditions set hereunder. In specific, either you or we may end this Agreement AT ANY TIME, with or without cause, by giving the other party written notice via email. You can contact us at support@oneair.ai. We will contact you at the email address you have provided in our application form (or any other alteration you have submitted thereof). Termination is immediate upon receipt of the termination email (proof of delivery to the inbox of the recipient suffices). We reserve the right to set a termination deadline in our termination email at our sole discretion, otherwise, termination is immediate. In case of termination for convenience, your commission will be payable as set in 5.2. below.

 

3.2.OneAir reserves the right to ban you from the Affiliate Program and to terminate this Agreement without prior notice should you breach any statutory or legal obligation in relation to the Affiliate Program. In that case, notwithstanding any other right or claim that we might have against you, you shall not be entitled to payment of any pending commission. We also reserve our right to seek the return of any payment made for commissions you have earned up until the termination of the Agreement (irrespective of when we found out about the breach). In addition, in case we terminate this Agreement for cause, you (and your business) are not entitled to register again in our Affiliate Program (either for the same website, social media, or for any other website you own, use or control).

 

3.3. We also reserve our right to terminate the present Agreement and to ban you from the Affiliate Program with or without prior notice in case that your Affiliate Program remains inactive for more than 180 days.

 

3.4. We reserve further our right to terminate the Affiliate Program as a whole. In that case, we shall inform all our Affiliate Partners with a generic notification in our Platform (with or without a deadline). In that case, we reserve our right to announce a gradual payment of any pending commissions to our Affiliate Partners, deviating from article 5.2. below.

 

3.5. In any case of termination (with or without cause), you must refrain immediately from any further link and/or other marketing or promotional activity related to OneAir as an Affiliate Partner. Also, you must refrain immediately from using any trademark or other IPR material that is owned or associated with us as well as from using any confidential information that we have become aware of due to your participation in our Affiliate Program. The present clause survives the termination of the Agreement.

4. Modification

We may modify any of the terms and conditions of our Affiliate Program and/or this Agreement at any time at our sole discretion. In that case, you shall be notified with a generic notification. Modifications may include but are not limited to, changes in the payment procedures, in the participation prerequisites, in the rights or obligations, etc. In case you don’t agree with any modification, you have the right to terminate the Agreement as provisioned in clause 3.1. Any changes will be applicable from the time set in the notification uploaded in the Platform.

5. Payment

5.1. You shall receive a commission on a pay per sale/scheme that operates as follows:

 

a) Your right to receive a commission will start 60 days after we get a sale/purchase from the clicks we receive from your website. 

 

As a “sale/purchase” we define the purchase of a paid account from our platform as a OneAir Premium or Elite annual subscription and not just the registration as a Basic non-paid membership. To be eligible for a commission the user has to click first on your link and then purchase (last click attribution model as further analyzed in d below).

 

Up to 40% commission for each stayed booking from your referred users (Both Free and Paid Users). 

 

b) this commission is calculated as follows:

 

defined percent (%) of the amount received from every sale/purchase (total amount after discounts have been applied to it) on condition that you have the right to receive that commission as defined in paragraphs a), c), d) and e) of the present article.

 

For each stayed bookings the commission split starts at 25%. This is 25% of the commission OneAir receives for each booking.

 

You solemnly declare that the above-agreed commission is reasonable and fair for the service provided and covers also any goodwill and clientele that OneAir will obtain from your participation in the Affiliate program and that you will have no other remuneration claim against OneAir. In case that our commission policy changes, new rates will be applicable to any sale/purchase conducted after the new charges come in force (irrespective when the last click was initiated). In case you disagree with the new commission policy, you can terminate our cooperation as provisioned in article 3.1. above. Payment will be made in Indian Rupees.

 

c) The commission is due 60 days after the new member has fully paid his/her subscription fees for the paid Premium or Elite account to OneAir. This commission is payable for each year that the member is an active paid customer of ours on condition that our member has paid his fees fully to us.

 

d) New members that have signed up via an affiliate have the right to cancel their membership within the first 30 days. If the new member cancels their membership, a commission will not be earned. Commissions will only be valid after the 30 day trial period on the new membership has passed.

 

e) For the avoidance of any doubt, it must be noted that we will reward with a commission for a specific sale/purchase of a new member in our Platform the Affiliate Partner whose link to OneAir served as the last click to our Platform. “The last click wins” Hence when a paid account is opened for the first time, the Affiliate Partner that served as the last click will be eligible for commission (on condition that that Partner is still a member in the Affiliate Program, otherwise the next in line will be eligible).

 

f) The commission is paid to the affiliate only if he/she earns 8000 Indian Rupees or more via his/her referral link.

 

In order to pay the commission to you, conditions a), c), d), e) and f) above must apply cumulatively. We reserve the right to refuse the registration and/or sale/purchase to any new member such as indicatively (but not exhaustively) to those that do not comply or abide by the principles and provisions set in our Platform’s Terms and Conditions.

 

5.2. Commissions are calculated and cleared at the beginning of each contractual month. In specific, we review the sales/purchases conducted within the previous months in relation to the members attributed to every Affiliate Partner as set in 5.1. a) – e) above. We both accept that the logs (track records) that OneAir keeps in the back office of Platform regarding the clicks from your website as well as the sale/purchase conducted within each contractual month are absolute proofs of whether you have established the right to receive the commission set in the present Agreement. You can visit your Account in our Platform to have a real-time view of the status of your Affiliate Program. However, you agree that the data in your Account are only temporary and shall be finalized only with the final calculation and clearance that will take place at the beginning of each contractual month. In any case, you will be entitled to receive payment only for those members that have fully paid our remuneration for our services (Premium or Elite membership plan) and have remained members for more than 30 days. Therefore, for any pending member’s payments, you shall receive the commission in the month following the contractual month that this payment was covered by the member.

 

5.3. So, further to the previous process, we will send you an email with the commission you are entitled from the sales/purchases of the previous month. In order to receive your payment you must send us the following data:

 

a) Your PayPal Email. You declare that the PayPal details provided are true and accurate and correspond to the business that is the owner and/or the lawful user of the website that you have registered as our Affiliate Partner. Payment to that account dismisses us from any liability of payment of the relevant commissions to you (and the business that you have declared that you represent when applying for the Affiliate Program as set in article 2.1). If we are so notified in writing by any party, we reserve the right to refuse further payment to that account.

 

b) If you are a business you must first send us a valid invoice with electronic means issued by the same business that is registered as our Affiliate Partner. The invoicing details of our company are:

 

TWNH  LLC  (DBA: OneAir)

EIN: 84-2624323

 

In your invoice you must include (in addition to any other mandatory data) also the following data: i) your Affiliate Partner ID and ii) the month of your payment.

 

We shall remit payment to you 20 days from receipt of the invoice in our email support@oneair.ai (always include the word “Invoice” in the subject line). We reserve the right to refuse/suspend payment until we receive a valid invoice; we can request from you to resend us a new appropriate invoice if your initial invoice is not valid in our jurisdiction.

 

c) If you are a natural person we shall remit payment to you within the first 20 days of the month following the month in which you earned your commission. For Indian residents, we cannot pay more than 1 Lakh Indian Rupees per year without a tax form on file.

 

In any case whatsoever either a business or a natural person, you bear all the responsibility to abide by your tax rules and to comply with all relevant laws and obligations (as well as to receive any administrative or other license that might be required for the receipt of the commission for participation in the Affiliate Program).

6. Program Restrictions

6.1. You are free to promote your own websites or social media, but any promotion that mentions OneAir could be perceived by the public or the press as a joint effort. For that reason, you should take all reasonable effort to make sure that our companies always remain distinct and you are not allowed to make any representation or undertake any other legal commitment on the name or on behalf of OneAir. You should know that certain forms of advertising are always prohibited by OneAir. For example, advertising commonly referred to as “spamming” is unacceptable for us and could cause damage to our name. Other generally prohibited forms of advertising include the use of unsolicited commercial email (UCE), postings to non-commercial newsgroups and cross-posting to multiple newsgroups at once. In addition, you may not advertise in any way that effectively conceals or misrepresents your identity, your domain name, social media profile name, or your return email address. You may use mailings to customers to promote OneAir so long as you have lawfully collected the personal data of the recipient (like indicatively but not exhaustively, the recipients is already a customer or subscriber of your services or website), and recipients have the option to remove themselves from future mailings (opt-out/unsubscribe). Also, you may post to newsgroups to promote OneAir so long as the news group specifically welcomes commercial messages. At all times, however, you must clearly represent yourself and your websites as independent from OneAir.

 

6.2. Affiliates shall not use any online advertising services (i. e. Google AdWords, Bing Ads, etc.) to promote OneAir or act on our behalf, or use any technologies to abuse our Affiliate Program, including, but not limited to, an application that causes the overwriting of affiliate commission tracking cookies; intercepts searches to redirect traffic through an installed software; set commission tracking cookies through loading of  OneAir site in iFrames, hidden links and automatic pop-ups that open OneAir’s site and etc.

 

6.3. You should not misuse the Platform, the Affiliate Account Manager, the content provided by OneAir nor hinder or interfere in any way to their operations or replace or modify the content. You should refrain from committing or encouraging any criminal offense, transmit or distribute viruses, or post any other malicious or technologically harmful material. You should abstain from committing any actions that can lead to unacceptable or extensive damage to the infrastructure or operation of the Platform and the Affiliate Program and you should not use the Platform and the Services in breach of confidence, privacy, or in any offensive or obscene way and in general in any illegal way.

 

6.4. Trademarks, logos as well as the URL of OneAir belong exclusively to us. Display of OneAir logo on your website for the performance of the Affiliation Services does not imply the license of using it either the connection between OneAir and yourself, apart from what is laid down in the present Affiliate Program. We do not provide to you or third parties any license or consent for use of the trademarks in no way apart from what is provided in the present Agreement. In addition, Affiliate Partners are not allowed to use among other keywords or exclusively bid in their Pay-Per-Click campaigns on keywords such as OneAir, www.in.oneair.ai, and/or any misspellings or similar alterations of these. If an Affiliate Partner proceeds to any such action this will be considered as a trademark violation, and, notwithstanding any other rights or claims of OneAir, will be banned from OneAir’s Affiliate Program.

 

6.5. You shall not transmit any so-called “interstitials,” “Parasiteware™,” “Parasitic Marketing,” “Shopping Assistance Application,” “Toolbar Installations and/or Add-ons,” “Shopping Wallets” or “deceptive pop-ups and/or pop-unders” to consumers from the time the consumer clicks on a qualifying link until such time as the consumer has fully exited OneAir’s site (i.e., no page from our site or any of OneAir’s content or branding is visible on the end-user’s screen).

 

As used herein a “Parasiteware™” and “Parasitic Marketing” shall mean an application that

 

(a) through accidental or direct intent causes the overwriting of affiliate and non-affiliate commission tracking cookies through any other means than a customer initiated click on a qualifying link on a web page or email;

 

(b) intercepts searches to redirect traffic through an installed software, thereby causing, pop-ups, commission tracking cookies to be put in place or other commission tracking cookies to be overwritten where a user would under normal circumstances have arrived at the same destination through the results given by the search (search engines being, but not limited to, Google, Bing, and similar search or directory engines);

 

(c) set commission tracking cookies through the loading of OneAir site in IFrames, hidden links, and automatic pop-ups that open OneAirs site;

 

(d) targets text on websites, other than those websites 100% owned by the application owner, for the purpose of contextual marketing;

 

(e) removes, replaces or blocks the visibility of Affiliate banners with any other banners, other than those that are on websites 100% owned by the owner of the application.

 

6.6. We reserve our right (if necessary and/or if we are under the legal obligation) to report any breach coming to our attention to the relevant law enforcement authorities under the conditions laid down in the applicable laws of the United States of America.

7. Personal Data Protection and Confidentiality

7.1. Your Personal Data:

 

i) We collect and process your data with the sole purpose of executing the present Agreement and of realizing our cooperation as set in the present Affiliate Program. We respect your data privacy; all the data collected are necessary, relevant and appropriate for the performance of the Affiliate Program. By filling in your registration data in the application form you provide your consent for the processing of your personal data for the purposes of the present contractual relationship within our Affiliate Program.

 

ii) Any information provided by you will be considered as valid and true; we shall be dismissed from any and all liability regarding communication obligations if we use the contact details provided by you.

 

iii) You have the legal right to access your data at any time as well as the right to raise any reasonable and lawful objections. We do not announce any personal data to any third party other than: i) The data we provide to our partners who are providing us the affiliate tracking platform; ii) those data related to the execution and clearing of electronic payments performed by trusted partners – payment service provides financial institutions who follow all appropriate procedures of security for safeguarding the information, and iii) to our subcontractors (like for instance our partner that proceed to the end those data which are absolutely necessary for the provision of the Affiliate Program).

 

7.2. Collection and processing of Your users/Client’s personal data:

 

i) We shall collect your Customers’ limited personal information for tracking purposes (IP address and visits to our website as well as the initial root of the click) with the use of tracking cookies. You bear the responsibility of informing your users/clients that you use third party ( OneAir) affiliate Program cookies (which are absolutely and technically necessary in order to track the clicks of your users/clients to our Platform and to reward you with the commission as laid down in article 5.1. above).

 

ii) If a customer is interested in registering in our Platform he/she will then provide his/her personal data to us by filling in the relevant application form at his/her sole discretion. We shall process his/her data as provisioned in our Privacy Policy subject to his/her prior consent.

 

iii) Being the Controller of your Customer’s personal data, you are fully responsible to abide by any and all privacy and data protection rules and applicable laws of your Customers when visiting and/or using your website, further to a lawful Privacy Policy.

 

iv) Up to the moment a Customer is registered in our Platform, we are solely the Processors of the limited Personal Data referred to in i) above. Being the Controller of those personal data you declare that you have the lawful rights to assign to us the processing of those data subject to i) and iii) above.

 

v) We shall not use or in any way process the client’s Personal Data for any other purpose except as set in the present Agreement (and in our Privacy Policy if the Client becomes our Platform’s member, subject to his/her prior informed consent). We shall take at least those measures that we take to protect our own confidential information of a like or similar nature and shall report to you any breach that comes to our attention. In case of any breach of the present clauses, the limitations of liability set forth in article 10 shall apply.

 

7.3. Any data related to the present Affiliate Program, its policies, and guidelines, our market and marketing strategy, the content created to be used, statistics or other commercial data related to the Program and/or the platform, the customers and the overall clientele of the Platform (overall “Confidential Information”) are OneAir’s own trades secrets and confidential information and should be treated in strict confidence and privacy. Information that is not considered as confidential information and trade secrets is information related to the above that:

 

  • is in the public domain at the time of disclosure or becomes generally known or available by publication, commercial use or otherwise through no fault of OneAir;
  • is approved for release by written authorization of  OneAir;
  • the information which is disclosed by operation of law.

 

7.4. The present clause survives the term or termination of the present Agreement.

8. Grant of Licenses

8.1. We grant to you a non-exclusive, non-transferable, revocable right for one user to (i) access our site through HTML links solely in accordance with the terms of this Agreement and (ii) solely in connection with such links, logos, trade names, trademarks, and similar identifying material as well as content (collectively, the “Licensed Materials”) that we provide to you or authorize for such purpose. You are only entitled to use the Licensed Materials to the extent that you are a member in good standing of the OneAir’s Affiliate Program. You agree that all uses of the Licensed Materials will be solely on the grounds and for the purposes set in the present Agreement and the good will associated therewith will be to the sole benefit of  OneAir. You have no other claim (except from your agreed commission that is payable under the conditions set in the present agreement) from us for the participation in the Affiliate Program and the clientele we shall gain.

 

8.2. Each party agrees not to use the other’s proprietary materials in any manner that is disparaging, misleading, obscene or that otherwise portrays the party in a negative light. Each party reserves all of its respective rights in the proprietary materials covered by this license. Other than the license granted in this Agreement, each party retains all right, title, and interest to its respective rights and no right, title, or interest is transferred to the other.

 

8.3. In any case of lapse or termination of the present Agreement, you shall immediately (the same moment) cease to have access and/or to use any of the Licensed Materials as well as have access to the Platform and/or your User Account.

9. Representations and Warranties

You represent and warrant that:

 

9.1. This Agreement has been duly and validly executed and delivered by you and constitutes your legal, valid, and binding obligation, enforceable to all parties in accordance with its terms;

 

9.2. You have the full right, power, and authority to enter into and be bound by the terms and conditions of this Agreement and to perform your obligations under this Agreement, without the approval or consent of any other party;

 

9.3. You participate in the present agreement as a “business” entity within the meaning of the Directive 2011/83/EC meaning that you are a natural or legal person within the course of your business activity. The present agreement is a B2B distance sales contract.

 

9.4. You have sufficient right, title, and interest in and to the rights granted to us in this Agreement.

10. Our Liability and Our Disclaimer

10.1. This Affiliate Program is not designed as a personalized Service; it is formed as a generic service package addressed to multiple recipients and is provided “as is”. We do not guarantee the “fit for purpose” of the Program and do not guarantee or promise that through the Program will increase its clientele or its turnover.

 

10.2. You acknowledge and declare that we are in no way related or connected and that your business’ content, operating methods and transactions ARE NOT conducted through the Platform and ARE NOT controlled by  OneAir in any way. Therefore, OneAir has no knowledge, bears no responsibility and does not guarantee the correctness, lawfulness, completeness, truth, precision or quality of the content and/or the products or services provided by you. Further, we are not responsible for any actions or omissions, loss or damage which can be caused to the Customers or to any third party due to or in connection to the use or visit or transaction with your business. We DO NOT participate in and are not a contracting party in the agreements executed between You and your Customers and any third party.

 

10.3. Unless it is otherwise expressed in the present Agreement and to the maximum extent permitted by Law,  OneAir explicitly excludes hereby any conditions, guarantees and other terms which may be arisen by the applicable Law and  OneAir will not be liable for any damage, including but not limited, direct, indirect, consequential, punished or incidental damages or damages for loss of use, profits, data or other property, damage to reputation or name, the cost of providing substitute products and services which arise from or are related to the use, inability of use, operation or failures of the Platform and/or the Affiliate Program, regardless of whether these losses could be predicted or arise within the context of this contract, from services offered by  OneAir within the Agreement or in tort, based on the applicable legislation or otherwise. In case of any proven damages of any Affiliate Partner or of any third party due to proven intent (fraud) or gross negligence of  OneAir that is directly associated with any act or omission of  OneAir, then any such liability concerns exclusively actual damage while in case of proven slight negligence any such liability only concerns actual damage too which is limited to the amount that equals to 3 times the commission you have received from in the previous 6 months. Any and all limitations of liability limitations set out in the present Agreement are mutually agreed, fair and valid and have been acknowledged and accepted by the Members that participate in the present agreement as enterprises involved within the context of their business status.

 

10.4. We take all reasonable efforts so that the Program and access to your Account can take place smoothly and without interruption and that the adequate level of security necessary is maintained. However, we do not guarantee that the pages, services, selections, contents, prices, descriptions and the availability of the applications/services will be provided without interruption and without errors. We are not liable, though, if for any reason, negligence included, the operation of the Program or the platform or of your Account is interrupted or access to the Platform or the Account becomes difficult and/or impossible or if, despite the maintained security measures, viruses or other harmful software is identified and transmitted to the terminals of the users/visitors, or if third unauthorized parties intervene in any way to the content and operation of the website or the platform making the use difficult or causing problems to its proper function. Moreover, we are not liable in case of access break to the website or the platform, for reasons beyond our control as well as for reasons due to technical or other failures of the backbone network or for reasons of force majeure or incidental facts. It is also clearly indicated that in case of any loss or damage of data from your Account we are only liable solely for reposting the data based on the back up which the Member is obliged to take according to the reference in Article 1.6 d) above. In any case whatsoever,  OneAir bears no liability in case of any error or interruption of the services due to any technical or other failures of the E-business website.

 

10.5. In any case, you are exclusively responsible for any damage that may occur to us by incorrect or improper use of our Affiliate Program. You also bear the responsibility to compensate, defend and exempt OneAir and its directors, officers, employees, consultants, representatives and affiliates from any, and all, claims by third parties, liability, damages and/or costs (including, but not limiting, legal consultants fees) which occur because of or in connection to the use of the Affiliate Program or from the breach of the Agreement or in case any customer or third party turns against us for any of your acts or omissions.

11. Applicable law and jurisdiction

These terms are governed by and construed according to the laws of the United States of America. Both parties agree that they are subject to the exclusive jurisdiction of the courts of the city of Newark, Delaware in the United States of America.

12. Final Terms

12.1. The above Agreement shall bind all contracting parties ( OneAir and Affiliate Partners) and constitute our entire agreement.

 

12.2. Any delay by the parties in practicing all or part of the rights arising from these terms does not entail weakening or waiving of this right which may be practiced at any time at a later stage and during the reasonable discretion of the beneficiary.

 

12.3. We may not amend or waive any provision of this Agreement unless in writing and signed by both parties.

12.4. The headings and titles contained in this Agreement are included for convenience only, and shall not limit or otherwise affect the terms of this Agreement.

 

12.5. If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be eliminated or limited to the minimum extent necessary such that the intent of the parties is effectuated, and the remainder of this agreement shall have full force and effect.

Our Story

OneAir was founded in 2020 on a simple idea: to make travel affordable and inspire the new generation of travelers to see the world for less.

 

OneAir is an AI-powered all-in-one, members-only travel app. Our AI engine scans and tracks millions of airfares and hotel data to top destinations globally. When the prices drop, members receive an email and a mobile alert.

 

OneAir is the only membership of its kind that gives you access to unpublished private rates from 700+ global airlines and 2 Million+ top-rated hotel brands worldwide from the moment you join.

 

No need to achieve different levels of loyalty “status” before redeeming exciting discounts or invitations to special deals  —  on OneAir, you can access and book these private rates straight away!

 

Our mission is simple: Revolutionize the flight and hotel industry to ensure that travelers are paying the lowest available price for their flight and hotel reservations. 

 

At OneAir AI, We are dedicated to turning every travel dream into a remarkable reality. Join us on this exhilarating journey and unlock extraordinary holidays without breaking the bank.

Terms & Conditions

Our Terms And Conditions

This website at www.oneair.ai (the Website) is owned and operated by OneAir AI. Please read all terms and conditions carefully before making any booking through this website.

LEGAL CONTRACT

When you click to make a booking with us, legal obligations arise and your right to refund monies charged to your credit card or paid in any other way agreed by us is limited by our terms and policies and by the conditions of each supplier. You must not make any booking through the Website unless you understand and agree to all our terms and policies. If you do not accept the terms stated here, do not use this Website and our services.

 

Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries, please contact us before making any booking. Please revisit this area of the Website from time to time as we may change these terms and conditions occasionally and your continued use of the Website will constitute your acceptance of the amended terms and conditions.

AGENCY

Products and services are sold by OneAir AI as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. OneAir AI is not a provider of such services and has no responsibility for services provided or not provided by any party.

 

We make no warranty or representation regarding the standard or availability of any service or product to be supplied nor for the availability of any promotions, airfares, or specific holiday products.

 

All travel documents are issued subject to the tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agents only.

AVAILABILITY

The travel products and services sold through OneAir AI are subject to availability and can be withdrawn without notice.

LIABILITY

OneAir AI has no liability for any act, omission, or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators, or any other supplier or third party.

 

We have no liability for any loss or damage occasioned by the negligence, act, or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.

 

In circumstances where the liability of OneAir AI cannot be excluded, such liability is limited to the value of the purchased travel arrangements. OneAir AI reserves the right to decline any booking.

PASSENGER NAME

You must enter the details of each traveler correctly and according to passport or other identification. Some suppliers will deny carriage if the traveler’s name varies from your booking and may cancel automatically if the traveler’s name is amended.

 

OneAir AI is not responsible for any loss or damage arising from incorrect entry of the traveler’s name nor for any inability to travel as a result of the carrier’s policies.

SPECIAL CONDITIONS FOR PRODUCTS AND SERVICES

The terms displayed on this Website apply generally to all the travel products and packages sold by OneAir AI. Most travel products and services also have additional conditions applying to them because airlines, hotels, wholesalers, and other travel suppliers have various other terms and conditions relating to the purchase of these goods and services, which may or may not be displayed.

 

For example, suppliers often limit or exclude liability in respect of death, personal injury, delay, and loss or damage to baggage, however, we do not have those conditions to display on this Website.

 

It is your responsibility to contact the relevant travel supplier directly to obtain all applicable terms and conditions before making a booking through OneAir AI There are numerous terms and conditions established by travel suppliers or other third parties affecting the most advance purchase and other discounted travel products and services, which involve substantial cancellation or amendment fees, and in some instances, there are no refunds whatsoever on canceled holidays and/or air tickets and other products and services should you need to amend or cancel your travel plans.

 

If you have any queries regarding these fees, please do not hesitate to contact our office. You must read the terms and conditions applicable to every travel product and service & ensure that you accept them before you make a booking.

 

If the terms and conditions are not displayed, you should contact our office. Once you confirm a booking and make payment you are bound by the terms and conditions established by the relevant travel supplier.

THIRD-PARTY INFORMATION AND LINKS

Some of the information displayed on the website is provided to OneAir AI by third-party suppliers such as hotels, transportation providers airlines, etc. OneAir AI takes reasonable care to ensure the information supplied and displayed on the Website is accurate. OneAir AI cannot confirm and does not provide any warranty about the accuracy of this information and is not responsible for information on the Website that is supplied to OneAir AI by third parties.

 

This Website contains links to other websites, which are hosted and maintained by third parties. OneAir AI is not responsible for and makes no warranty or representation as to the accuracy, completeness or relevance of the information contained on such third-party sites.

 

You follow links to such sites at your own risk, and we will not be liable for any loss or damage arising from your reliance upon or use of third-party sites.

SUPPLIERS’ ALTERATIONS TO TOUR ITINERARIES

In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of canceling the tour without penalty, but this is not guaranteed. The right to cancel is subject to the terms and conditions of the supplier.

 

Your acceptance of any tickets, coupons, exchange orders, vouchers, and receipts will be deemed acceptance of the above conditions and any alterations made to your tour.

SERVICE FEES

OneAir AI service fees may apply to bookings made online or via the OneAir AI app. Your OneAir AI consultant can provide full details on your request.

FARES AND PRICES

All fares and prices quoted are subject to availability at the time of booking. Prices are subject to change until full payment and tickets are issued. Prices are quoted per person unless OneAir AI advises otherwise. The prices set out on the Website may not include taxes, airport charges, and other additional costs, such as fuel levies, surcharges for internet bookings, and seasonal surcharges. You will be notified of applicable taxes, airport charges, and other charges when you have made a booking with OneAir AI and your booking is confirmed.

 

Such taxes and charges are subject to change until tickets are issued. Some airport taxes are not pre-paid, and it is the travelers’ responsibility to pay where applicable. Airlines and third-party providers of travel and travel-related services may change their fares and prices, packages, flights, and other information displayed on the Website at any time. All products, services, and information displayed on the Website are subject to change without notice.

PASSPORT AND VISAS

It is the responsibility of the individual traveler to check passport, visa, and health requirements. All travelers departing India require a passport and it is recommended to have a minimum validity of 6 months. An Indian re-entry visa is required for those travelers traveling on a foreign passport. We are happy to assist.

DISCOUNTS

OneAir AI offers discounts on some of its products to travelers. Through discounts it intends to promote and retain the loyalty of its regular clients. Such discounts are at the sole discretion of the company and can be refused/withdrawn without notice.

YOUR USE

You agree to only use the Website for purposes permitted by these terms. You are responsible for all equipment and software used to access the Website. You must not:

 

  • Use the Website directly or indirectly for any activity that breaches any laws, infringes a third party’s rights, is unlawful, or breaches these terms.
  • Use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email, or any other duplicative or unsolicited messages (commercial or otherwise).
  • Attempt to gain unauthorized access to the Website or use another person’s name, registration account, or password.
  • Create a false identity to mislead others as to the identity of the sender or the origin of a message.
  • Tamper with, hinder the operation of, or make unauthorized modifications to the Website.
  • Knowingly transmit any virus or other disabling feature to the Website.
  • Advertise or offer to sell or buy any goods or services on the Website.
  • Collect information about others, including email addresses, without their consent.

The Website may contain links to external websites. Those websites are not part of the Website and, unless otherwise indicated, are not under our control. We have no responsibility for the contents of any linked websites, and you access them at your own risk. We may monitor, review, retain, and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process, or governmental request.

SECURITY

The online booking facilities on this Website utilize Secure Sockets Layer (SSL) encryption to help ensure the security of all online booking transactions. SSL encryption is automatically enabled whenever you submit information to us via the Internet.

ILLUSTRATIONS

Photographs illustrations and other promotional material on this Website are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.

INTELLECTUAL PROPERTY

Unless otherwise indicated, copyright on the Website and content included on the Website belongs to us or our licensors. All rights are reserved. You are provided access to the Website only for your personal and non-commercial use. Subject to applicable laws, you must not, without our permission:

 

  • Store, distribute, perform, communicate to the public, adapt or create derivative works from any part of the Website; or
  • Commercialize any information or services obtained from the Website. The trademarks used on the Website (if any) are our trademarks or the trademarks of a third party. Nothing on the Website should be construed as granting any license to use any trademark without the permission of the owner.
  • You must not use any of our trademarks:
    1. as or as part of your trademark.
    2. in connection with goods or services that are not ours.
    3. in a manner that may be confusing, misleading, or deceptive.
    4. in a manner that disparages us our information or services or the Website.

NEWSLETTER SUBSCRIBERS

OneAir AI may send email newsletters to people who enter their email address in the “subscribe to our newsletter” box of this Website. The newsletter will be sent out monthly to the advised e-mail address and contain the latest travel deals, news, and promotional material.

 

On occasion, we may send additional newsletters to alert members to special offers or limited-release specials. Your individual email address is not used for any other purpose and will not be supplied to a third party.

 

Should any recipient of our newsletter wish to unsubscribe they can do so by clicking on unsubscribe at the bottom of the Home page, emailing us at support@oneair.ai, or calling us at +1-415-707-3944.

WEBSITE CONTENT DISCLAIMER

OneAir AI has taken all reasonable steps to ensure the accuracy of the information on this Website. However, we can give no warranty regarding the accuracy or completeness of the content of this Website.

 

OneAir AI is not liable for any loss or damages (whether direct, indirect, special, consequential, or otherwise) arising out of errors, inaccuracies, or omissions in the content contained in this Website. OneAir AI is not liable for distortion of data arising from any technical fault including transmission errors, technical defects, interruptions, third-party intervention, or viruses.

EXCLUSION OF LIABILITY

OneAir AI cannot guarantee that this Website shall be available on an uninterrupted basis and we will not be liable for any losses, costs, or damages resulting from this Website not being accessible or for delays in access.

 

To the extent permitted by law, all warranties, conditions, and representations about the Website, the availability for your access and use of the Website or the services, and the information provided on the Website are excluded. If a term is implied by law in these terms and the law prohibits provisions in a contract excluding or modifying liability under that term, then it will be included in these terms.

 

However, our liability for breach of such term will, to the extent permitted by law, be limited, at our option, to the supply of the relevant services again or the payment of the cost of having the services supplied again. To the extent permitted by law, we and our officers, employees, agents, or related bodies corporate will not be liable in any way (including in contract, for negligence or otherwise) for any loss, damage, costs, or expenses suffered by you or claims made against you in connection with:

 

  • Your use of the Website.
  • Any information or materials posted by others, including defamatory, offensive, or illicit material, or material that violates these terms.
  • Any failure to provide the Website.
  • Any services or information supplied, offered, or advertised on the Website.
  • In a manner that may be confusing, misleading, or deceptive.

Access to and use of this Website is at the user’s own risk, and we cannot warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data, computer viruses, Trojan horses and others. In addition, we accept no liability in respect of losses or damages arising out of changes made to the content of this Website by unauthorized third parties.

USE OF YOUR INFORMATION AND MATERIAL

We are committed to protecting your privacy online. If you post messages on the Website or send us any feedback, suggestions, ideas, or other materials about the Website, you agree that we can use, reproduce, publish, modify, adapt, and transmit them to others free of charge and without restriction, subject to our obligations about privacy, as set out in the OneAir AI privacy statement. OneAir AI Privacy Statement explains in general terms how we protect the privacy of your personal information.

 

Although our preferred local suppliers have privacy policies by applicable privacy laws, you accept that some third parties can be located overseas e.g. hotels, car rental companies, etc., and may not have in place equivalent privacy policies. When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

TERMINATION

We may suspend, terminate, or limit your access to the Website, effective immediately, if, in our reasonable opinion, you breach any of these terms. We may at any time suspend, limit or terminate:

 

  • any service provided on the Website; or
  • all access and use of the Website.

COOKIES

“Cookies” are standard for storing small pieces of data on your computer. Any web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the Web server. We may use cookies to control the display of advertisements, to track usage patterns on the Website to personalize information to improve service for you on your subsequent visits to the Website. We can provide this function by placing a cookie on your computer.

 

Our cookies may contain personal information and such cookies may be shared with our related bodies corporate. Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. You may disable the use of cookies on your web browser.

 

However, if you set your browser to refuse cookies, some portions of the Website may not function properly, and your use of the Website may be restricted. While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose.

ACCEPTANCE OF TERMS

www.oneair.ai Website (“Website”) is an internet-based travel portal owned and operated by OneAir AI a company incorporated under the laws of India, with its registered office at Gulab Building, P Dmello Building, Fort, Mumbai – 400001, India. Through the Website, www.oneair.ai shall provide you (“User”) travel-related information, pricing, availability and reservations for airlines, hotels, railway, holiday packages, etc. across cities and rural areas throughout India (“Service”), as more particularly described and defined in the terms of service (“TOS”) relating to such Service, as set out in Annex 1; This Service may be availed by the User, his family members and friends at any time during the year through vendors (“Service Providers”).

 

This User Agreement (“Agreement”) sets out the terms and conditions on which www.oneair.ai shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by www.oneair.ai from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions, and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that the use of the Website by the User constitutes an acknowledgment and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions, and notices, the User must not use the Website.

 

Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers, or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions outlined in a Service Provider’s fare rules or contract of carriage.

 

If any of the terms, conditions, and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail. www.oneair.ai at its sole discretion reserves the right not to accept any order placed by the user through the website without assigning any reason thereof. Nay contract to provide any service by www.oneair.ai is not complete until full money towards the service is received from the user and accepted by www.oneair.ai.

MODIFICATION OF TERMS

www.oneair.ai reserves the right to change the terms, conditions, and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

PRIVACY POLICY

The User hereby consents, expresses, and agrees that he/she has read and fully understands the Privacy Policy of www.oneair.ai in respect of the Website, as set out in Annex 2 The User further consents that the terms and contents of such Privacy Policy are acceptable to him/ her.

LIMITED USER

The User agrees and undertakes not to sell, trade resell, or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only. The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Website.

 

Limited reproduction and copying of the content of the Website is permitted provided that OneAir’s name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the Website is not permitted.

DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY

www.oneair.ai has endeavored to ensure that all the information on the website is correct, but www.oneair.ai neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. www.oneair.ai makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility, or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website. Since www.oneair.ai acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers.

 

In no circumdamage shall www.oneair.ai be liable for the services provided by the service provider Although www.oneair.ai makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website are correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, www.oneair.ai is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by the service providers. www.oneair.ai does not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

 

www.oneair.ai does not, by offering travel-related services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.

 

In no event shall www.oneair.ai be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user’s transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall www.oneair.ai be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, www.oneair.ai shall not be held responsible for the non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond www.oneair.ai‘s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties, and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. The maximum liability on the part of www.oneair.ai arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of the total amount received from the customer for availing the services less any cancellation, refund, or other charges, as may be applicable. In no case, the liability shall include any consequential loss, damage, or additional expense whatsoever.

LINK TO THIRD PARTY SITES

The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of www.oneair.ai or the Website and www.oneair.ai are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. www.oneair.ai is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. www.oneair.ai is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by www.oneair.ai or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. www.oneair.ai is not responsible for any errors, omissions, or representations on any Linked Site. www.oneair.ai does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

PROHIBITION AGAINST UNLAWFUL USE

As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden, or impair it or interfere with any other party’s use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.

USE OF COMMUNICATION SERVICES

The Website may contain services such as email, chat, bulletin board services, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as “Communication Services”). The User agrees and undertakes to use the Communication Services only to post, send, and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not:

 

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others;
  • Publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information;
  • Upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or has received all necessary consents;
  • Any services or information supplied, offered, or advertised on the Website
  • In a manner that may be confusing, misleading, or deceptive.
  • Access to and use of this Website is at the user’s own risk, and we cannot warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data, computer viruses, Trojan horses and others. In addition, we accept no liability in respect of losses or damages arising out of changes made to the content of this Website by unauthorized third parties.
  • Download any file posted by another user of a Communication Service that the User knows, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Violate any code of conduct or other guidelines, which may apply to or to any Communication Service.
  • Violate any applicable laws or regulations for the time being in force in or outside India; and
  • Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

www.oneair.ai has no obligation to monitor the Communication Services. However, www.oneair.ai reserves the right to review materials posted through the Communication Service and to remove any materials at its sole discretion. www.oneair.ai reserves the right to terminate the User’s access to any or all the Communication Services at any time without notice for any reason whatsoever.

 

www.oneair.ai always reserves the right to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, in OneAir’s sole discretion. www.oneair.ai does not control or endorse the content, messages, or information found in any communication service, and, therefore, www.oneair.ai specifically disclaims any liability or responsibility whatsoever about the communication services and any actions resulting from the user’s participation in any communication service. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction, and/or dissemination. Users are responsible for keeping themselves updated of and adhering to such limitations if they download the materials.

TERMINATION/ACCESS RESTRICTION

www.oneair.ai reserves the right, in its sole discretion, to terminate access to the website and the related services or any portion thereof at any time, without notice.

FEES PAYMENT

www.oneair.ai reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the www.oneair.ai Services. www.oneair.ai further reserves the right to alter any fees from time to time, without notice.

 

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies, and assessments for availing of the www.oneair.ai Services. USER’S OBLIGATIONS AND USER ACCOUNT In consideration of the use of the Website, the User represents and confirms that the User is of legal age to enter a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law. To avail of a Service the User has and must continue to maintain at his sole cost: (a) all the necessary equipment including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third-party fees including airtime charges or internet service provider charges which are to be exclusively borne by the User. The user also understands that the services may include certain communications from www.oneair.ai as service announcements and administrative messages. The user understands and agrees that the services are provided on an “as is” basis and that www.oneair.ai does not assume any responsibility for deletions, miss-delivery, or failure to store any user communications or personalized settings.

 

Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user ID and password. The User agrees and always undertakes to be responsible for maintaining the confidentiality of the password and user ID and shall be fully responsible for all activities that occur by use of such password or user ID.

 

Further, the User agrees not to use any other parties under ID and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. www.oneair.ai will not be responsible for any financial loss, inconvenience, or mental agony resulting from misuse of your ID/password/credit card number/account details number for using www.oneair.ai Services. The user also agrees and undertakes to immediately notify www.oneair.ai of any unauthorized use of the user’s password or user ID and to ensure that the user logs off at the end of each session at the website. www.oneair.ai shall not be responsible for any, direct or indirect, loss or damage arising out of the user’s failure to comply with this requirement. The User also agrees to (a) provide true, accurate, and complete information about himself and his beneficiaries as prompted by the registration form (“Registration Data”) on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

 

If the User provides any information that is untrue, inaccurate, not current, or incomplete or www.oneair.ai has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, www.oneair.ai has the right to suspend or terminate the User’s registration and refuse any current or future use of the Website and/or any Service. Furthermore, the User grants www.oneair.ai the right to disclose to third parties Registration Data to the extent necessary for carrying out the Services.

BREACH

Without prejudice to the other remedies available to www.oneair.ai under this agreement, the TOS or under applicable law, www.oneair.ai may limit the user’s activity, or end the user’s listing, warn other users of the user’s actions, immediately temporarily/indefinitely suspend or terminate the user’s registration, and/or refuse to provide the user with access to the website if: (a) the user is in breach of this agreement, the TOS and/or the documents it incorporates by reference; (b) www.oneair.ai is unable to verify or authenticate any information provided by the user; or (c) www.oneair.ai believes that the user’s actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or OneAir AI. (d) www.oneair.ai may at any time in its sole discretion reinstate suspended users.

 

Once the user has been indefinitely suspended the user may not register or attempt to register with www.oneair.ai or use the website in any manner whatsoever until such time that the user is reinstated by OneAir AI. notwithstanding the foregoing, if the user breaches this agreement, the TOS, or the documents it incorporates by reference, www.oneair.ai reserves the right to recover any amounts due and owing by the user to www.oneair.ai and/or the service provider and to take strict legal action as www.oneair.ai deems necessary.

PROPRIETARY HEIGHTS

www.oneair.ai may provide the User with content such as sound, photographs, graphics, video, or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws. The User may use this material only as expressly authorized by www.oneair.ai and shall not copy, transmit, or create derivative works of such material without express authorization from OneAir AI. The User acknowledges and agrees that they shall not upload, post, reproduce, or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

RELATIONSHIP

None of the provisions of this Agreement, terms and conditions, notices, or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and www.oneair.ai and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes www.oneair.ai and its agents to access third-party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed www.oneair.ai and its agents as their agent for this purpose.

HEADINGS

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define, or limit the scope, extent, or intent of this Agreement, the TOS, or the right to use the Website by the User contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

INTERPRETATION OF NUMBERS AND GENDERS

The terms and conditions herein shall apply equally to both the singular and plural forms of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to this Agreement as a whole.

INDEMNIFICATION

The User agrees to indemnify, defend, and hold harmless www.oneair.ai from and against any losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by www.oneair.ai that arise out of, result from, or may be payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User under this Agreement and/or the TOS.

SEVERABILITY

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision, and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

NOTICES

All notices and communications (including those related to changes in the TOS, Service, termination of Service, etc.,) shall be in writing, in English, and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address: (a) If to OneAir AI, at support@oneair.ai or at the address posted on the Website. (b) If to a non-registered User, at the communication and/or email address specified in the application form availing of a www.oneair.ai Service. (c) If to a registered User, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, or displayed unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

GOVERNING LAW

This agreement and each TOS shall be governed by and constructed by the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Mumbai.

Privacy Policy

INTRODUCTION

This Privacy (“Policy”) applies to the securing and processing of personal data by OneAir (hereinafter “OneAir”) in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by OneAir through any of OneAir’s interface channels including website, mobile site and mobile app (collectively referred herein as “Sales Channels”).

 

For Privacy Policy:

 

  • References in this policy to “you” or “your” are references to ‘User’
  • References to “we”, “us” or “our” are references to ‘OneAir’
  • References to “website” mean a reference to ‘website(s)’, ‘mobile site(s)’ and mobile app(s)

By accessing or using the website or any other sales channel, the User agrees with the terms of the Privacy Policy and the contents herein. If you disagree with the Privacy Policy, please do not access or use our website or any other Sales Channels.

 

This privacy policy does not apply to any third-party website(s), mobile site(s), or mobile app(s). Users are requested to take note that information and privacy practices of OneAir’s business partners, advertisers, sponsors, or other sites to which OneAir provides hyperlink(s), may be different from this privacy policy, Hence, it is recommended that you review the privacy policy of any such third parties before you interact.

 

Your privacy is important to us and we recognize that the use and disclosure of personal data has important implications for us and for the users whose personal data we process.

PURPOSE OF THIS POLICY

We respect your need to understand how and why information is being collected, used, disclosed, transferred, and stored. Thus we have developed this Policy to familiarize you with our practices. This policy sets out how we process your information when you use our Website or other digital platforms by applicable data protection laws. You must read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your data so that you are fully aware of how and why we are using your data. This policy supplements the other notices and is not intended to override them.

DEFINING CONTROLLER & PROCESSOR OF PERSONAL DATA

A “Controller” is a person or organization who alone or jointly determines the purposes for which, and how, any personal data is, or is likely to be, processed. This notice is issued on behalf of OneAir as controller.

 

Processor is a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the Controller.

 

As the circumstances warrant OneAir may be the Controller or Processor of your data.

TYPE OF PERSONAL DATA WE COLLECT

Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).

 

You may be asked for personal data anytime you are in contact with OneAir directly or indirectly through a third party.

 

We collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used by this policy.

 

We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, data on or about children). Nor do we collect any information about criminal convictions and offenses.

 

We collect, use, store, and transfer different kinds of personal data about you. We have grouped the following categories of personal data to explain how this type of information is used by us. These terms are used throughout this Notice:

 

  • “Contact Data”: including your residential address, work address, email address and telephone numbers;
  • “Identity Data”: including your first name, last name, username or similar identifier, title;
  • “Website User Data”: Usernames, Passwords, and other security-related information used by you about our services
  • “Transaction Data: Transactional history about your e-commerce activities, buying behavior. Information about any other traveler(s) for whom you made a booking through your registered OneAir account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
  • “Marketing and Communications Data”: including your marketing and communication preferences. We also track when you receive and read marketing communications from us, which information we use to improve our marketing services, provide you with more relevant information, and improve the quality of our marketing materials. Additional information about the personal data we process in connection with marketing is included in the marketing communications we send you;
  • “Public Domain or Third Party Data”: Data available in the public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
  • “Profile Data”: including information collected progressively when you visit our site including your referral website, pages you visit, actions you take, patterns of page visits, and information from forms you fill in;
  • “Technical Data”: includes information collected when you access our website, mobile site, or mobile app your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you are using; and
  • “Usage Data”: information about how you use our Website.
  • “Any other Personal Data”: If you request OneAir to provide visa-related services, then copies of your passport, bank statements, originals of the filled-in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application. If you request OneAir to provide foreign exchange (Forex) related services then passport copies, A2 forms, air tickets, or travel authentication documents to verify confirmed travel or any other documents required to process your Forex transaction.

MODES OF COLLECTING PERSONAL DATA

The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:

 

Direct Interactions

 

  • When you make an inquiry or quotation request or make a reservation or purchase from our ‘Website’ or through our customer service team – by email(s), letter(s), fax, on the phone or in physical store.
  • When you register with us, subscribe to our newsletter, enter in lucky draws/competitions/surveys/feedback, send us queries or register for promotions.
  • When you engage with us in any online or offline event, promotions, page hosted by us on a third party platform or location.
  • Through cookies on our Website

Cookies & other technologies

 

  • We receive Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see cookie policy for further details of the information collected.

Third parties or publicly available sources:

 

  • We receive Technical Data from analytics providers such as Google.

GROUNDS FOR PROCESSING OF DATA

When you use our Website we will use your personal data in the following circumstances:

 

(a) “performance of a contract”: where we need to perform a contract which we are about to enter into or have entered into with you as a party or to take steps at your request before entering into such a contract;

 

(b) “legal or regulatory obligation”: where we need to comply with a legal or regulatory obligation that we are subject to;

 

(c) “legitimate interests”: where necessary for our interests provided that your fundamental rights do not override such interests. This can mean, for instance, that it is in our interest, to monitor how you are using our Website or client portals to ensure that the security of our Website or client portals or systems is maintained. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests; and

 

(d) “consent”: We rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email or text message.

 

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

USE OF PERSONAL DATA

We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:

 

While you make a booking:

 

  • We may use your Personal Information available with us to ease your booking process. This information may include all the data provided by you earlier i.e. contact data. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

 

  • keep you informed of the transaction status
  • send booking confirmations either via SMS or WhatsApp or any other messaging service
  • send any updates or changes to your booking(s)
  • allow our customer service to contact you, if necessary
  • confirm your reservations with respective service providers
  • customize the content of our website, mobile site and mobile app
  • request for reviews of products or services or any other improvements
  • send verification message(s) or email(s)
  • validate/authenticate your account and to prevent any misuse or abuse
  • contact you on your birthday/anniversary to offer a special gift or offer
  • send you important notices and communications regarding our products and services availed or changes to the terms and conditions and/or policies
  • send information about products and services offered by OneAir and its affiliates
  • send you payment reminders and/or travel vouchers
  • Newsletters to keep you updated on the travel sector. In the event that you don’t wish to receive such intimation, you may unsubscribe this facility in the email message you receive

We may share your personal data to third parties for reasons cited below but not limited to:

 

  • Where it is necessary to process your booking, enquiry or participation.
  • To fulfil the service offering and/or to make booking, reservation, blocking and any such activity initiated by user.
  • We may share personal data with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

We may use your personal information for Marketing Promotions, Research and other programs

  • As a registered user, you will receive our latest product and service announcements, offers, promotions and event updates. If you wish to unsubscribe, you can choose to do so.
  • We may also use the personal data to improve our product offering, develop and deliver products, services, content and advertising. – Personal data may also be used internally for research, analysis and auditing
  • OneAir may from time to time launch promotions to give its Users an opportunity to win great travel and travel related prizes. During such activity the personal information collected by us may include contact information and survey questions. We will use such information to notify contest winners and survey information to develop promotions and product improvements.
  • OneAir may launch travel referral or reward programs from time to time by way of which users would win travel related rewards or other rewards. We may use your personal information to enroll you in the rewards program. Depending on the reward program, each time you win a reward, OneAir may share your personal information with a third party that will be responsible from fulfilling the reward to you. You may however choose to opt out of such reward program if you choose to do so. Here too while rewarding any user we at times may verify information of customers on selective basis for various purposes such as fraud protection or any other purpose.

COLLECTION AND USE OF NON-PERSONAL DATA

Non-personal data is data which can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products and for various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.

COOKIES AND OTHER TECHNOLOGIES

We use cookies and other technologies to enhance your experience when you use our Website. To that effect, we have developed a cookie policy to familiarize you with our practices. You can access the cookie policy.

LINKS

For your convenience, our Website provides links to other sites. When you click on one of these links, you are leaving our Website and entering another site. We are not responsible for such third party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites.

WITH WHOM YOUR PERSONAL DATA IS SHARED

1. Group Companies (Companies in the same group):

 

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. If the assets of OneAir are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

 

2. Service Providers and suppliers:

 

Your information shall be shared with the end service providers like airlines, hotels, visa consulates, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with OneAir you authorize us and consent to share your information with the said service providers and suppliers. It is pertinent to note that OneAir does not authorize the end service provider to use your information for any other purpose(s) except as for fulfilling their part of service.

 

OneAir does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business/alliance partners or vendors who are engaged by us for providing various services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

 

3. Third Party Vendors and Business Partners:

 

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for OneAir customers. Examples of such partners are entities offering savings/EMI on travel, co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

 

OneAir may share your Personal Information to third party that OneAir may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

 

We may provide non personal data based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

 

Occasionally, OneAir will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

DISCLOSURE OF INFORMATION

Where required, we will (subject to our professional obligations and any terms of business which we may enter into with you) disclose your personal data to:

 

  • Any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body;
  • Our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us; and
  • Service-providers who provide information technology and system administration services to us.

INTERNATIONAL TRANSFER

Due to the multinational character of OneAir, some of the affiliated companies and other recipients may be located in countries (including the United States) that do not provide a level of data protection equivalent to that set forth by the law in your home country. OneAir will take steps to make sure that such recipients act in accordance with applicable law and provide an adequate level of protection for your personal data including appropriate technical and organizational security measures, also through implementation of appropriate contractual measures to secure such transfer, in compliance with the applicable law.

USER-GENERATED CONTENT

OneAir provides an option to its users to post their experiences by way of reviews, blog articles, ratings and general poll questions. The customers also have an option to give their feedback or ask questions w.r.t a service offered by OneAir or post answers to questions raised by other users. OneAir may also engage a third party to contact you and gather your feedback about your recent booking with OneAir. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, SMS, WhatsApp or any other messaging service) for you to share your review(s). These reviews may be written (with or without images) or in video format. The reviews written or posted will be visible on OneAir and may also be visible on other travel or travel related platforms. The User Generated Content that OneAir collects may be of the following kinds:

 

  • Articles for Website or Blog
  • Review and Ratings
  • Question and Answers
  • Crowd Source Data Collection (poll questions).

Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.

 

Each User shall be diligent and take due care to ensure that the views expressed by you on the social media platform or OneAir website is not derogatory or oppose to law, public policy, morality, religion, caste, creed, color, sex, race, culture, ethics, customs, traditions, decency, good conscience, third party intellectual property etc. By uploading pictures, views, images, contents, visuals, audios, experiences etc. on the social media platform or OneAir website, you consent to OneAir to use, reproduce, copy, upload pictures, views, look and feel, images, contents, visuals, audios, experiences etc. in any manner, as may deem fit by OneAir, without any responsibility, liability, compensation or cost due to you or any third party, on the part of OneAir. OneAir hereby disclaims all or any disputes, responsibilities, liabilities, litigations, costs, expenses, compensations etc., arising with respect to or in connection with the use, reproduction, copying, uploading of pictures, views, look and feel, images, contents, visuals, audios, experiences etc. contributed, shared, expressed by you, or on your behalf and/or otherwise to any third party.

PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS

When the OneAir app is installed on your phone a list of permissions will appear and are needed for the smooth functioning of the application. The permissions that OneAir requires and the data that shall be accessed and its use are as below:

 

Android permissions:

 

Location: This permission enables us to give you the nearest branch details from your location in case you require any physical assistance with regards to any travel query.

 

SMS: If you allow us to access your SMS, we can send you SMS related to ‘OTP’ and send holiday package details to your mobile number.

 

Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centers directly through the app.

 

Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing holiday packages with your friends, etc.

 

Photo / Media / Files: The libraries in the app use these permissions to save and cache images and document data for your ease and faster use of the app while you browse with us the next time. By saving image and document data locally, your phone doesn’t need to re-download the same every time you use the app.

 

IOS Permissions:

 

Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc.on your device.

INFORMATION PROTECTION AND SECURITY

Taking into account the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing, including:

  1. the pseudonymisation and encryption of personal data;
  2. the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
  3. the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; and
  4. a process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.

We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities in when processing personal data.

 

To protect your personal data and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site and user should use it to protect the information transmission while transacting online.

 

We require any third parties processing your information to do the implement the same levels of protection with respect to your data.

 

While no system is full-proof, including ours, we will continue using internet security procedures to ensure your data remains safe with us. By opening, browsing, using this site for transactions or storing any data/information, you agree to comply with the latest revised privacy notice in effect at such time. If you use some social networking or other service which maintains your information, it is governed by their terms of use and privacy notice.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defense of legal claims.

 

We will retain your personal data in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for trip you purchased but had to cancel. We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.

 

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

CHANGES TO THE POLICY

We reserve the right to update or change this Policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest either through email or by providing a prominent notice of change on our Website. You should check the policy periodically. Your continued use of our Website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified notice.

YOUR RIGHTS

Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.

 

Details of your rights under General Data Protection Regulation (GDPR) are set out below:

 

  • right to be informed about how personal data is used – you have a right to be informed about how we will use and share your personal data. This explanation will be provided to you in a concise, transparent, intelligible and easily accessible format and will be written in clear and plain language;
  • right to access personal data – you have a right to obtain confirmation of whether we are processing your personal data, access to your personal data and information regarding how your personal data is being used by us;
  • right to have inaccurate personal data rectified – you have a right to have any inaccurate or incomplete personal data rectified. If we have disclosed the relevant personal data to any third parties, we will take reasonable steps to inform those third parties of the rectification where possible;
  • right to have personal data erased in certain circumstances – you have a right to request that certain personal data held by us is erased. This is also known as the right to be forgotten. This is not a blanket right to require all personal data to be deleted. We will consider each request carefully in accordance with the requirements of any laws relating to the processing of your personal data;
  • right to restrict processing of personal data in certain circumstances – you have a right to block the processing of your personal data in certain circumstances. This right arises if you are disputing the accuracy of personal data, if you have raised an objection to processing, if processing of personal data is unlawful and you oppose erasure and request restriction instead or if the personal data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim;
  • right to data portability – in certain circumstances you can request to receive a copy of your personal data in a commonly used electronic format. This right only applies to personal data that you have provided to us (for example by completing a form or providing information through a Website). Information about you which has been gathered by monitoring your behavior will also be subject to the right to data portability. The right to data portability only applies if the processing is based on your consent or if the personal data must be processed for the performance of a contract and the processing is carried out by automated means (i.e. electronically);
  • right to object to processing of personal data in certain circumstances, including where personal data is used for marketing purposes – you have a right to object to processing being carried out by us if (a) we are processing personal data based on legitimate interests or for the performance of a task in the public interest (including profiling), (b) if we are using personal data for direct marketing purposes, or (c) if information is being processed for scientific or historical research or statistical purposes. You will be informed that you have a right to object at the point of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information; and
  • right not to be subject to automated decisions where the decision produces a legal effect or a similarly significant effect – you have a right not to be subject to a decision which is based on automated processing where the decision will produce a legal effect or a similarly significant effect on you.

You may exercise any of the above-mentioned rights by sending a request to support@oneair.ai. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

Additionally, in case you have any questions, comments or concerns about this Policy, you may contact support@oneair.ai

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

COMPLAINTS

If you have any complaint about how we have handled a Subject Access Request, please let us know and we will try to fix it. You can email the Data Protection Officer (DPO) at support@oneair.ai. If you are dissatisfied with handling of any privacy complaints, if you do not receive timely acknowledgement of your complaint, or your complaint is not satisfactorily addressed please contact our team at support@oneair.ai. If you have any complaint about how we have handled a Subject Access Request, please let us know and we will try to fix it. You can email the Data Protection Officer (DPO) at support@oneair.ai. If you are dissatisfied with handling of any privacy complaints, if you do not receive timely acknowledgement of your complaint, or your complaint is not satisfactorily addressed please contact our team at support@oneair.ai

FURTHER INFORMATION

If you have any questions about this privacy notice or questions or complaints about the processing of your personal data by OneAir, please contact: support@oneair.ai