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At TWNH TRAVEL & HEALTH TECHNOLOGIES PRIVATE LIMITED (OneAir), we want to make sure that our users are aware of the Refund and Cancellation Policies. We encourage our users to read through our policies to understand our terms of use.
Airlines
Refund: TWNH offers a hassle-free refund process for airline bookings. In the event of a cancellation, customers are eligible for a refund based on the airline’s specific refund policies.
Cancellation: Customers can cancel their airline bookings through TWNHl’s website or by contacting our customer support team. Cancellation fees may apply, depending on the airline’s terms and conditions.
Processing Time: Once a cancellation request is received, TWNHl strives to process the refund within 5-7 working days.
Credit to Bank Account: The refunded amount will be credited to the customer’s bank account within 5-7 working days after the refund is processed.
Hotels
Refund: TWNH understands that travel plans can change, so we provide a refund option for hotel bookings. The refund amount may vary depending on the hotel’s cancellation policy.
Cancellation: Customers can cancel their hotel bookings through TWNH’s website or by contacting our customer support team. Cancellation fees may apply as per the hotel’s terms and conditions.
Processing Time: TWNH aims to process the refund for hotel cancellations within 5-7 working days.
Credit to Bank Account: Once the refund is processed, the amount will be credited to the customer’s bank account within 5-7 working days.
Please note that the exact refund amount and processing time may vary depending on the specific policies of the airlines and hotels involved. TWNH will ensure timely communication and assist customers throughout the refund and cancellation process to provide a seamless experience.
If you have any further questions or require assistance, please feel free to contact our customer support team
Contact Us
If you have any questions or concerns about our Refunds And Cancellations policies, please contact us at support@twnhglobal.com
PLEASE READ THE ENTIRE AGREEMENT.
YOU MAY PRINT THIS PAGE FOR YOUR RECORDS.
THIS IS A LEGAL AGREEMENT BETWEEN YOU AND ONEAIR.
BY SUBMITTING THE ONLINE APPLICATION YOU ARE AGREEING THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS OF THIS AGREEMENT AND THAT YOU AGREE TO BE LEGALLY RESPONSIBLE FOR EACH AND EVERY TERM AND CONDITION.
1.1. This Agreement contains the complete terms and conditions that apply to you when becoming an affiliate in OneAir’s Affiliate Program. The purpose of this Agreement is to allow you to promote OneAir on your website or social media. Please note that throughout this Agreement, “we,” “us,” and “our” refer to OneAir, and “you,” “your,” and “yours” refer to you as our Affiliate Partner.
1.2. We may refuse and/or not accept any applicant at our sole discretion. To complete your participation as a member of our Affiliate Program you must complete registration to our Platform. The above application and registration as a member of our Platform are necessary even if you don’t make use of our services, solely in order to be able to become our Affiliate Partner and participate in our Affiliate Program.
2.1. In order to participate in our Affiliate RevShare Partner Program, you declare that:
a) You are either a legal entity (business) that has been lawfully registered in your jurisdiction and that owns lawful tax credentials in your jurisdiction and can issue lawful invoicing documents or a natural person who owns lawful tax credentials in your jurisdiction. In both cases, you should have full contracting and legal capacity. You bear the responsibility to declare whether you act on behalf of a business or a natural person.
b) You are not an individual and/or entity registered or operating in the territory of the Russian Federation.
c) Your business or yourself (if natural person) is the owner or has the lawful license to operate and will participate in our Affiliate Program.
d) If a business you act as the legal representative and/or have the legal power to represent the business that will participate in our Affiliate Program.
e) Your website or social media profile is not a parked domain nor a webpage without any content (or with any unlawful content) and/or does not contain (nor shall it contain in the future) any of the forbidden content and activities referred to in the present TCs.
2.2. To begin the enrollment process, you will complete and submit the online application at the OneAir website. The fact that we auto-approve applications does not imply that we may not re-evaluate your application at a later time. We may reject your application at our sole discretion or terminate any time in the future. By submitting your application to us you lawfully declare that:
a) All representations of article 2.1. are applicable.
b) All the data in your application are true and accurate and correspond to you.
c) You have read, understood and accepted the present terms and conditions (otherwise you must refrain from submitting the application).
2.3. You acknowledge that all the above representations (in articles 2.1. and 2.2.) are an absolute prerequisite for your participation in our Affiliate Program. In case that any of the above is untrue, false or inaccurate, we shall have the right to terminate and ban you from our Affiliate Program for cause (in this case no commission will be payable to you and/or we reserve the right to exercise any further claim we might have against you).
2.4. We may refuse your application and/or terminate and ban you from the Affiliate Program for cause as described previously in article 2.3 if we find out, or have reasonable indications that your site is unsuitable for our Program, including (but not limited to) if it:
i) Promotes and or contains sexually explicit materials and/or content.
ii) Promotes violence and/or terrorism.
iii) Infringes any rights of children or minors.
iv) Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
v) Promotes, incorporates, and/or contains illegal activities and/or content of any type.
vi) Incorporates any materials or procedures which infringe (or are likely to infringe) or assist others to infringe on any copyright, trademark or other intellectual property rights or to violate the law.
vii) Includes “OneAir” or variations or misspellings thereof in its domain name. The affiliates should not use the word “scam” or similar negative words, for negative publicity.
viii) Contains software downloads that potentially enable diversions of commission from other affiliates in our program.
ix) You may not create or design your website, social media profiles or any other website that you operate, explicitly or implied in a manner which resembles our website nor design your website or social media in a manner which leads customers to believe you are and/or you have any association with (other than the co-operation described in the present TCs) OneAir or any other affiliated business.
2.5 As soon as we accept your application you will create an Account Profile with the use of your unique username and password. You have the obligation to keep safe and secret your password at all times and to inform us in case of loss, disclosure or unauthorized use of your password and/or your Account Profile. Any act or omission in the Platform with the use of your unique username and your secret password will be interpreted as your action or omission. Through your Account Platform, you will have access to the Affiliate Account Manager. Here you will be able to review our Program’s details, download HTML code (that provides links to web pages within the OneAir website) and banner creatives, browse and get tracking codes for our platform. In order for us to accurately keep track of all guest visits from your site to ours, you must use the HTML code that we provide for each banner, text link, or other affiliate links we provide you with otherwise we cannot guarantee that the Affiliate Program will run correctly without errors.
2.6. We reserve the right to create the banners at our sole discretion and to add, remove or replace content at any time. Also, OneAir reserves the right, at any time, to review your placement and approve the use of your Links as well as require that you change the placement or use and/or comply with the guidelines provided to you. The maintenance and update of your site will be your responsibility. It is also entirely your responsibility to follow all applicable intellectual property, consumer protection, data protection (as further analyzed in articles 6-8 below) as well as any other laws that pertain to your website, social media, and your business.
You understand and acknowledge that we are and remain throughout the term of our Affiliate Partnership two distinct and separate business entities, each one of which is responsible for its own business and ventures, and we have no other association or co-operation but the one related to the present Affiliate Program. In addition, if you are a natural person no employment or other work relationship is established between us.
2.7. We have the right (but we are under no obligation) to monitor your website or social media accounts at any time in order to determine if you are compliant to the terms and conditions of the present Agreement as well as in order to make sure that the links and references to our website are corresponding and are appropriate to our Affiliate Program. In this context you agree that we may notify you, at our sole discretion, of any changes we think appropriate (or necessary) for your website or social media and to the links and/or references you make to us. If you do not abide by our requests with the time frame set, we reserve the right to terminate your participation in the OneAir Affiliate Program under the terms of article 3 below.
2.8. We reserve the right to assign part (or the whole of) the present Agreement and Program to any third party who works with us for the execution of our Affiliate Program. In addition, we can use any third party as our subcontractor for the execution of any (or all) processes and/or operations related to our Affiliate Program.
2.9. In case that you breach any of the above warranties (contained in the present article 2), notwithstanding any other rights and/or claims we might have against you, you shall indemnify and hold us harmless against any and all actions, claims, demands for any damage or loss, costs, charges, proceedings and expenses (including legal fees), arising out of or in connection with, or incurred by reason of any infringement of any of the above.
3.1. The duration of the present Agreement begins upon our acceptance of your application to our Affiliate Program and is open-ended; it shall continue unless terminated under the conditions set hereunder. In specific, either you or we may end this Agreement AT ANY TIME, with or without cause, by giving the other party written notice via email. You can contact us at support@oneair.ai. We will contact you at the email address you have provided in our application form (or any other alteration you have submitted thereof). Termination is immediate upon receipt of the termination email (proof of delivery to the inbox of the recipient suffices). We reserve the right to set a termination deadline in our termination email at our sole discretion, otherwise, termination is immediate. In case of termination for convenience, your commission will be payable as set in 5.2. below.
3.2.OneAir reserves the right to ban you from the Affiliate Program and to terminate this Agreement without prior notice should you breach any statutory or legal obligation in relation to the Affiliate Program. In that case, notwithstanding any other right or claim that we might have against you, you shall not be entitled to payment of any pending commission. We also reserve our right to seek the return of any payment made for commissions you have earned up until the termination of the Agreement (irrespective of when we found out about the breach). In addition, in case we terminate this Agreement for cause, you (and your business) are not entitled to register again in our Affiliate Program (either for the same website, social media, or for any other website you own, use or control).
3.3. We also reserve our right to terminate the present Agreement and to ban you from the Affiliate Program with or without prior notice in case that your Affiliate Program remains inactive for more than 180 days.
3.4. We reserve further our right to terminate the Affiliate Program as a whole. In that case, we shall inform all our Affiliate Partners with a generic notification in our Platform (with or without a deadline). In that case, we reserve our right to announce a gradual payment of any pending commissions to our Affiliate Partners, deviating from article 5.2. below.
3.5. In any case of termination (with or without cause), you must refrain immediately from any further link and/or other marketing or promotional activity related to OneAir as an Affiliate Partner. Also, you must refrain immediately from using any trademark or other IPR material that is owned or associated with us as well as from using any confidential information that we have become aware of due to your participation in our Affiliate Program. The present clause survives the termination of the Agreement.
We may modify any of the terms and conditions of our Affiliate Program and/or this Agreement at any time at our sole discretion. In that case, you shall be notified with a generic notification. Modifications may include but are not limited to, changes in the payment procedures, in the participation prerequisites, in the rights or obligations, etc. In case you don’t agree with any modification, you have the right to terminate the Agreement as provisioned in clause 3.1. Any changes will be applicable from the time set in the notification uploaded in the Platform.
5.1. You shall receive a commission on a pay per sale/scheme that operates as follows:
a) Your right to receive a commission will start 60 days after we get a sale/purchase from the clicks we receive from your website.
As a “sale/purchase” we define the purchase of a paid account from our platform as a OneAir Premium or Elite annual subscription and not just the registration as a Basic non-paid membership. To be eligible for a commission the user has to click first on your link and then purchase (last click attribution model as further analyzed in d below).
Up to 40% commission for each stayed booking from your referred users (Both Free and Paid Users).
b) this commission is calculated as follows:
defined percent (%) of the amount received from every sale/purchase (total amount after discounts have been applied to it) on condition that you have the right to receive that commission as defined in paragraphs a), c), d) and e) of the present article.
For each stayed bookings the commission split starts at 25%. This is 25% of the commission OneAir receives for each booking.
You solemnly declare that the above-agreed commission is reasonable and fair for the service provided and covers also any goodwill and clientele that OneAir will obtain from your participation in the Affiliate program and that you will have no other remuneration claim against OneAir. In case that our commission policy changes, new rates will be applicable to any sale/purchase conducted after the new charges come in force (irrespective when the last click was initiated). In case you disagree with the new commission policy, you can terminate our cooperation as provisioned in article 3.1. above. Payment will be made in Indian Rupees.
c) The commission is due 60 days after the new member has fully paid his/her subscription fees for the paid Premium or Elite account to OneAir. This commission is payable for each year that the member is an active paid customer of ours on condition that our member has paid his fees fully to us.
d) New members that have signed up via an affiliate have the right to cancel their membership within the first 30 days. If the new member cancels their membership, a commission will not be earned. Commissions will only be valid after the 30 day trial period on the new membership has passed.
e) For the avoidance of any doubt, it must be noted that we will reward with a commission for a specific sale/purchase of a new member in our Platform the Affiliate Partner whose link to OneAir served as the last click to our Platform. “The last click wins” Hence when a paid account is opened for the first time, the Affiliate Partner that served as the last click will be eligible for commission (on condition that that Partner is still a member in the Affiliate Program, otherwise the next in line will be eligible).
f) The commission is paid to the affiliate only if he/she earns 8000 Indian Rupees or more via his/her referral link.
In order to pay the commission to you, conditions a), c), d), e) and f) above must apply cumulatively. We reserve the right to refuse the registration and/or sale/purchase to any new member such as indicatively (but not exhaustively) to those that do not comply or abide by the principles and provisions set in our Platform’s Terms and Conditions.
5.2. Commissions are calculated and cleared at the beginning of each contractual month. In specific, we review the sales/purchases conducted within the previous months in relation to the members attributed to every Affiliate Partner as set in 5.1. a) – e) above. We both accept that the logs (track records) that OneAir keeps in the back office of Platform regarding the clicks from your website as well as the sale/purchase conducted within each contractual month are absolute proofs of whether you have established the right to receive the commission set in the present Agreement. You can visit your Account in our Platform to have a real-time view of the status of your Affiliate Program. However, you agree that the data in your Account are only temporary and shall be finalized only with the final calculation and clearance that will take place at the beginning of each contractual month. In any case, you will be entitled to receive payment only for those members that have fully paid our remuneration for our services (Premium or Elite membership plan) and have remained members for more than 30 days. Therefore, for any pending member’s payments, you shall receive the commission in the month following the contractual month that this payment was covered by the member.
5.3. So, further to the previous process, we will send you an email with the commission you are entitled from the sales/purchases of the previous month. In order to receive your payment you must send us the following data:
a) Your PayPal Email. You declare that the PayPal details provided are true and accurate and correspond to the business that is the owner and/or the lawful user of the website that you have registered as our Affiliate Partner. Payment to that account dismisses us from any liability of payment of the relevant commissions to you (and the business that you have declared that you represent when applying for the Affiliate Program as set in article 2.1). If we are so notified in writing by any party, we reserve the right to refuse further payment to that account.
b) If you are a business you must first send us a valid invoice with electronic means issued by the same business that is registered as our Affiliate Partner. The invoicing details of our company are:
TWNH LLC (DBA: OneAir)
EIN: 84-2624323
In your invoice you must include (in addition to any other mandatory data) also the following data: i) your Affiliate Partner ID and ii) the month of your payment.
We shall remit payment to you 20 days from receipt of the invoice in our email support@oneair.ai (always include the word “Invoice” in the subject line). We reserve the right to refuse/suspend payment until we receive a valid invoice; we can request from you to resend us a new appropriate invoice if your initial invoice is not valid in our jurisdiction.
c) If you are a natural person we shall remit payment to you within the first 20 days of the month following the month in which you earned your commission. For Indian residents, we cannot pay more than 1 Lakh Indian Rupees per year without a tax form on file.
In any case whatsoever either a business or a natural person, you bear all the responsibility to abide by your tax rules and to comply with all relevant laws and obligations (as well as to receive any administrative or other license that might be required for the receipt of the commission for participation in the Affiliate Program).
6.1. You are free to promote your own websites or social media, but any promotion that mentions OneAir could be perceived by the public or the press as a joint effort. For that reason, you should take all reasonable effort to make sure that our companies always remain distinct and you are not allowed to make any representation or undertake any other legal commitment on the name or on behalf of OneAir. You should know that certain forms of advertising are always prohibited by OneAir. For example, advertising commonly referred to as “spamming” is unacceptable for us and could cause damage to our name. Other generally prohibited forms of advertising include the use of unsolicited commercial email (UCE), postings to non-commercial newsgroups and cross-posting to multiple newsgroups at once. In addition, you may not advertise in any way that effectively conceals or misrepresents your identity, your domain name, social media profile name, or your return email address. You may use mailings to customers to promote OneAir so long as you have lawfully collected the personal data of the recipient (like indicatively but not exhaustively, the recipients is already a customer or subscriber of your services or website), and recipients have the option to remove themselves from future mailings (opt-out/unsubscribe). Also, you may post to newsgroups to promote OneAir so long as the news group specifically welcomes commercial messages. At all times, however, you must clearly represent yourself and your websites as independent from OneAir.
6.2. Affiliates shall not use any online advertising services (i. e. Google AdWords, Bing Ads, etc.) to promote OneAir or act on our behalf, or use any technologies to abuse our Affiliate Program, including, but not limited to, an application that causes the overwriting of affiliate commission tracking cookies; intercepts searches to redirect traffic through an installed software; set commission tracking cookies through loading of OneAir site in iFrames, hidden links and automatic pop-ups that open OneAir’s site and etc.
6.3. You should not misuse the Platform, the Affiliate Account Manager, the content provided by OneAir nor hinder or interfere in any way to their operations or replace or modify the content. You should refrain from committing or encouraging any criminal offense, transmit or distribute viruses, or post any other malicious or technologically harmful material. You should abstain from committing any actions that can lead to unacceptable or extensive damage to the infrastructure or operation of the Platform and the Affiliate Program and you should not use the Platform and the Services in breach of confidence, privacy, or in any offensive or obscene way and in general in any illegal way.
6.4. Trademarks, logos as well as the URL of OneAir belong exclusively to us. Display of OneAir logo on your website for the performance of the Affiliation Services does not imply the license of using it either the connection between OneAir and yourself, apart from what is laid down in the present Affiliate Program. We do not provide to you or third parties any license or consent for use of the trademarks in no way apart from what is provided in the present Agreement. In addition, Affiliate Partners are not allowed to use among other keywords or exclusively bid in their Pay-Per-Click campaigns on keywords such as OneAir, www.in.oneair.ai, and/or any misspellings or similar alterations of these. If an Affiliate Partner proceeds to any such action this will be considered as a trademark violation, and, notwithstanding any other rights or claims of OneAir, will be banned from OneAir’s Affiliate Program.
6.5. You shall not transmit any so-called “interstitials,” “Parasiteware™,” “Parasitic Marketing,” “Shopping Assistance Application,” “Toolbar Installations and/or Add-ons,” “Shopping Wallets” or “deceptive pop-ups and/or pop-unders” to consumers from the time the consumer clicks on a qualifying link until such time as the consumer has fully exited OneAir’s site (i.e., no page from our site or any of OneAir’s content or branding is visible on the end-user’s screen).
As used herein a “Parasiteware™” and “Parasitic Marketing” shall mean an application that
(a) through accidental or direct intent causes the overwriting of affiliate and non-affiliate commission tracking cookies through any other means than a customer initiated click on a qualifying link on a web page or email;
(b) intercepts searches to redirect traffic through an installed software, thereby causing, pop-ups, commission tracking cookies to be put in place or other commission tracking cookies to be overwritten where a user would under normal circumstances have arrived at the same destination through the results given by the search (search engines being, but not limited to, Google, Bing, and similar search or directory engines);
(c) set commission tracking cookies through the loading of OneAir site in IFrames, hidden links, and automatic pop-ups that open OneAirs site;
(d) targets text on websites, other than those websites 100% owned by the application owner, for the purpose of contextual marketing;
(e) removes, replaces or blocks the visibility of Affiliate banners with any other banners, other than those that are on websites 100% owned by the owner of the application.
6.6. We reserve our right (if necessary and/or if we are under the legal obligation) to report any breach coming to our attention to the relevant law enforcement authorities under the conditions laid down in the applicable laws of the United States of America.
7.1. Your Personal Data:
i) We collect and process your data with the sole purpose of executing the present Agreement and of realizing our cooperation as set in the present Affiliate Program. We respect your data privacy; all the data collected are necessary, relevant and appropriate for the performance of the Affiliate Program. By filling in your registration data in the application form you provide your consent for the processing of your personal data for the purposes of the present contractual relationship within our Affiliate Program.
ii) Any information provided by you will be considered as valid and true; we shall be dismissed from any and all liability regarding communication obligations if we use the contact details provided by you.
iii) You have the legal right to access your data at any time as well as the right to raise any reasonable and lawful objections. We do not announce any personal data to any third party other than: i) The data we provide to our partners who are providing us the affiliate tracking platform; ii) those data related to the execution and clearing of electronic payments performed by trusted partners – payment service provides financial institutions who follow all appropriate procedures of security for safeguarding the information, and iii) to our subcontractors (like for instance our partner that proceed to the end those data which are absolutely necessary for the provision of the Affiliate Program).
7.2. Collection and processing of Your users/Client’s personal data:
i) We shall collect your Customers’ limited personal information for tracking purposes (IP address and visits to our website as well as the initial root of the click) with the use of tracking cookies. You bear the responsibility of informing your users/clients that you use third party ( OneAir) affiliate Program cookies (which are absolutely and technically necessary in order to track the clicks of your users/clients to our Platform and to reward you with the commission as laid down in article 5.1. above).
ii) If a customer is interested in registering in our Platform he/she will then provide his/her personal data to us by filling in the relevant application form at his/her sole discretion. We shall process his/her data as provisioned in our Privacy Policy subject to his/her prior consent.
iii) Being the Controller of your Customer’s personal data, you are fully responsible to abide by any and all privacy and data protection rules and applicable laws of your Customers when visiting and/or using your website, further to a lawful Privacy Policy.
iv) Up to the moment a Customer is registered in our Platform, we are solely the Processors of the limited Personal Data referred to in i) above. Being the Controller of those personal data you declare that you have the lawful rights to assign to us the processing of those data subject to i) and iii) above.
v) We shall not use or in any way process the client’s Personal Data for any other purpose except as set in the present Agreement (and in our Privacy Policy if the Client becomes our Platform’s member, subject to his/her prior informed consent). We shall take at least those measures that we take to protect our own confidential information of a like or similar nature and shall report to you any breach that comes to our attention. In case of any breach of the present clauses, the limitations of liability set forth in article 10 shall apply.
7.3. Any data related to the present Affiliate Program, its policies, and guidelines, our market and marketing strategy, the content created to be used, statistics or other commercial data related to the Program and/or the platform, the customers and the overall clientele of the Platform (overall “Confidential Information”) are OneAir’s own trades secrets and confidential information and should be treated in strict confidence and privacy. Information that is not considered as confidential information and trade secrets is information related to the above that:
7.4. The present clause survives the term or termination of the present Agreement.
8.1. We grant to you a non-exclusive, non-transferable, revocable right for one user to (i) access our site through HTML links solely in accordance with the terms of this Agreement and (ii) solely in connection with such links, logos, trade names, trademarks, and similar identifying material as well as content (collectively, the “Licensed Materials”) that we provide to you or authorize for such purpose. You are only entitled to use the Licensed Materials to the extent that you are a member in good standing of the OneAir’s Affiliate Program. You agree that all uses of the Licensed Materials will be solely on the grounds and for the purposes set in the present Agreement and the good will associated therewith will be to the sole benefit of OneAir. You have no other claim (except from your agreed commission that is payable under the conditions set in the present agreement) from us for the participation in the Affiliate Program and the clientele we shall gain.
8.2. Each party agrees not to use the other’s proprietary materials in any manner that is disparaging, misleading, obscene or that otherwise portrays the party in a negative light. Each party reserves all of its respective rights in the proprietary materials covered by this license. Other than the license granted in this Agreement, each party retains all right, title, and interest to its respective rights and no right, title, or interest is transferred to the other.
8.3. In any case of lapse or termination of the present Agreement, you shall immediately (the same moment) cease to have access and/or to use any of the Licensed Materials as well as have access to the Platform and/or your User Account.
You represent and warrant that:
9.1. This Agreement has been duly and validly executed and delivered by you and constitutes your legal, valid, and binding obligation, enforceable to all parties in accordance with its terms;
9.2. You have the full right, power, and authority to enter into and be bound by the terms and conditions of this Agreement and to perform your obligations under this Agreement, without the approval or consent of any other party;
9.3. You participate in the present agreement as a “business” entity within the meaning of the Directive 2011/83/EC meaning that you are a natural or legal person within the course of your business activity. The present agreement is a B2B distance sales contract.
9.4. You have sufficient right, title, and interest in and to the rights granted to us in this Agreement.
10.1. This Affiliate Program is not designed as a personalized Service; it is formed as a generic service package addressed to multiple recipients and is provided “as is”. We do not guarantee the “fit for purpose” of the Program and do not guarantee or promise that through the Program will increase its clientele or its turnover.
10.2. You acknowledge and declare that we are in no way related or connected and that your business’ content, operating methods and transactions ARE NOT conducted through the Platform and ARE NOT controlled by OneAir in any way. Therefore, OneAir has no knowledge, bears no responsibility and does not guarantee the correctness, lawfulness, completeness, truth, precision or quality of the content and/or the products or services provided by you. Further, we are not responsible for any actions or omissions, loss or damage which can be caused to the Customers or to any third party due to or in connection to the use or visit or transaction with your business. We DO NOT participate in and are not a contracting party in the agreements executed between You and your Customers and any third party.
10.3. Unless it is otherwise expressed in the present Agreement and to the maximum extent permitted by Law, OneAir explicitly excludes hereby any conditions, guarantees and other terms which may be arisen by the applicable Law and OneAir will not be liable for any damage, including but not limited, direct, indirect, consequential, punished or incidental damages or damages for loss of use, profits, data or other property, damage to reputation or name, the cost of providing substitute products and services which arise from or are related to the use, inability of use, operation or failures of the Platform and/or the Affiliate Program, regardless of whether these losses could be predicted or arise within the context of this contract, from services offered by OneAir within the Agreement or in tort, based on the applicable legislation or otherwise. In case of any proven damages of any Affiliate Partner or of any third party due to proven intent (fraud) or gross negligence of OneAir that is directly associated with any act or omission of OneAir, then any such liability concerns exclusively actual damage while in case of proven slight negligence any such liability only concerns actual damage too which is limited to the amount that equals to 3 times the commission you have received from in the previous 6 months. Any and all limitations of liability limitations set out in the present Agreement are mutually agreed, fair and valid and have been acknowledged and accepted by the Members that participate in the present agreement as enterprises involved within the context of their business status.
10.4. We take all reasonable efforts so that the Program and access to your Account can take place smoothly and without interruption and that the adequate level of security necessary is maintained. However, we do not guarantee that the pages, services, selections, contents, prices, descriptions and the availability of the applications/services will be provided without interruption and without errors. We are not liable, though, if for any reason, negligence included, the operation of the Program or the platform or of your Account is interrupted or access to the Platform or the Account becomes difficult and/or impossible or if, despite the maintained security measures, viruses or other harmful software is identified and transmitted to the terminals of the users/visitors, or if third unauthorized parties intervene in any way to the content and operation of the website or the platform making the use difficult or causing problems to its proper function. Moreover, we are not liable in case of access break to the website or the platform, for reasons beyond our control as well as for reasons due to technical or other failures of the backbone network or for reasons of force majeure or incidental facts. It is also clearly indicated that in case of any loss or damage of data from your Account we are only liable solely for reposting the data based on the back up which the Member is obliged to take according to the reference in Article 1.6 d) above. In any case whatsoever, OneAir bears no liability in case of any error or interruption of the services due to any technical or other failures of the E-business website.
10.5. In any case, you are exclusively responsible for any damage that may occur to us by incorrect or improper use of our Affiliate Program. You also bear the responsibility to compensate, defend and exempt OneAir and its directors, officers, employees, consultants, representatives and affiliates from any, and all, claims by third parties, liability, damages and/or costs (including, but not limiting, legal consultants fees) which occur because of or in connection to the use of the Affiliate Program or from the breach of the Agreement or in case any customer or third party turns against us for any of your acts or omissions.
These terms are governed by and construed according to the laws of the United States of America. Both parties agree that they are subject to the exclusive jurisdiction of the courts of the city of Newark, Delaware in the United States of America.
12.1. The above Agreement shall bind all contracting parties ( OneAir and Affiliate Partners) and constitute our entire agreement.
12.2. Any delay by the parties in practicing all or part of the rights arising from these terms does not entail weakening or waiving of this right which may be practiced at any time at a later stage and during the reasonable discretion of the beneficiary.
12.3. We may not amend or waive any provision of this Agreement unless in writing and signed by both parties.
12.4. The headings and titles contained in this Agreement are included for convenience only, and shall not limit or otherwise affect the terms of this Agreement.
12.5. If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be eliminated or limited to the minimum extent necessary such that the intent of the parties is effectuated, and the remainder of this agreement shall have full force and effect.
OneAir was founded in 2020 on a simple idea: to make travel affordable and inspire the new generation of travelers to see the world for less.
OneAir is an AI-powered all-in-one, members-only travel app. Our AI engine scans and tracks millions of airfares and hotel data to top destinations globally. When the prices drop, members receive an email and a mobile alert.
OneAir is the only membership of its kind that gives you access to unpublished private rates from 700+ global airlines and 2 Million+ top-rated hotel brands worldwide from the moment you join.
No need to achieve different levels of loyalty “status” before redeeming exciting discounts or invitations to special deals — on OneAir, you can access and book these private rates straight away!
Our mission is simple: Revolutionize the flight and hotel industry to ensure that travelers are paying the lowest available price for their flight and hotel reservations.
At OneAir AI, We are dedicated to turning every travel dream into a remarkable reality. Join us on this exhilarating journey and unlock extraordinary holidays without breaking the bank.
This website at www.oneair.ai (the Website) is owned and operated by OneAir AI. Please read all terms and conditions carefully before making any booking through this website.
When you click to make a booking with us, legal obligations arise and your right to refund monies charged to your credit card or paid in any other way agreed by us is limited by our terms and policies and by the conditions of each supplier. You must not make any booking through the Website unless you understand and agree to all our terms and policies. If you do not accept the terms stated here, do not use this Website and our services.
Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries, please contact us before making any booking. Please revisit this area of the Website from time to time as we may change these terms and conditions occasionally and your continued use of the Website will constitute your acceptance of the amended terms and conditions.
Products and services are sold by OneAir AI as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. OneAir AI is not a provider of such services and has no responsibility for services provided or not provided by any party.
We make no warranty or representation regarding the standard or availability of any service or product to be supplied nor for the availability of any promotions, airfares, or specific holiday products.
All travel documents are issued subject to the tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agents only.
The travel products and services sold through OneAir AI are subject to availability and can be withdrawn without notice.
OneAir AI has no liability for any act, omission, or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators, or any other supplier or third party.
We have no liability for any loss or damage occasioned by the negligence, act, or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.
In circumstances where the liability of OneAir AI cannot be excluded, such liability is limited to the value of the purchased travel arrangements. OneAir AI reserves the right to decline any booking.
You must enter the details of each traveler correctly and according to passport or other identification. Some suppliers will deny carriage if the traveler’s name varies from your booking and may cancel automatically if the traveler’s name is amended.
OneAir AI is not responsible for any loss or damage arising from incorrect entry of the traveler’s name nor for any inability to travel as a result of the carrier’s policies.
The terms displayed on this Website apply generally to all the travel products and packages sold by OneAir AI. Most travel products and services also have additional conditions applying to them because airlines, hotels, wholesalers, and other travel suppliers have various other terms and conditions relating to the purchase of these goods and services, which may or may not be displayed.
For example, suppliers often limit or exclude liability in respect of death, personal injury, delay, and loss or damage to baggage, however, we do not have those conditions to display on this Website.
It is your responsibility to contact the relevant travel supplier directly to obtain all applicable terms and conditions before making a booking through OneAir AI There are numerous terms and conditions established by travel suppliers or other third parties affecting the most advance purchase and other discounted travel products and services, which involve substantial cancellation or amendment fees, and in some instances, there are no refunds whatsoever on canceled holidays and/or air tickets and other products and services should you need to amend or cancel your travel plans.
If you have any queries regarding these fees, please do not hesitate to contact our office. You must read the terms and conditions applicable to every travel product and service & ensure that you accept them before you make a booking.
If the terms and conditions are not displayed, you should contact our office. Once you confirm a booking and make payment you are bound by the terms and conditions established by the relevant travel supplier.
Some of the information displayed on the website is provided to OneAir AI by third-party suppliers such as hotels, transportation providers airlines, etc. OneAir AI takes reasonable care to ensure the information supplied and displayed on the Website is accurate. OneAir AI cannot confirm and does not provide any warranty about the accuracy of this information and is not responsible for information on the Website that is supplied to OneAir AI by third parties.
This Website contains links to other websites, which are hosted and maintained by third parties. OneAir AI is not responsible for and makes no warranty or representation as to the accuracy, completeness or relevance of the information contained on such third-party sites.
You follow links to such sites at your own risk, and we will not be liable for any loss or damage arising from your reliance upon or use of third-party sites.
In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of canceling the tour without penalty, but this is not guaranteed. The right to cancel is subject to the terms and conditions of the supplier.
Your acceptance of any tickets, coupons, exchange orders, vouchers, and receipts will be deemed acceptance of the above conditions and any alterations made to your tour.
OneAir AI service fees may apply to bookings made online or via the OneAir AI app. Your OneAir AI consultant can provide full details on your request.
All fares and prices quoted are subject to availability at the time of booking. Prices are subject to change until full payment and tickets are issued. Prices are quoted per person unless OneAir AI advises otherwise. The prices set out on the Website may not include taxes, airport charges, and other additional costs, such as fuel levies, surcharges for internet bookings, and seasonal surcharges. You will be notified of applicable taxes, airport charges, and other charges when you have made a booking with OneAir AI and your booking is confirmed.
Such taxes and charges are subject to change until tickets are issued. Some airport taxes are not pre-paid, and it is the travelers’ responsibility to pay where applicable. Airlines and third-party providers of travel and travel-related services may change their fares and prices, packages, flights, and other information displayed on the Website at any time. All products, services, and information displayed on the Website are subject to change without notice.
It is the responsibility of the individual traveler to check passport, visa, and health requirements. All travelers departing India require a passport and it is recommended to have a minimum validity of 6 months. An Indian re-entry visa is required for those travelers traveling on a foreign passport. We are happy to assist.
OneAir AI offers discounts on some of its products to travelers. Through discounts it intends to promote and retain the loyalty of its regular clients. Such discounts are at the sole discretion of the company and can be refused/withdrawn without notice.
You agree to only use the Website for purposes permitted by these terms. You are responsible for all equipment and software used to access the Website. You must not:
The Website may contain links to external websites. Those websites are not part of the Website and, unless otherwise indicated, are not under our control. We have no responsibility for the contents of any linked websites, and you access them at your own risk. We may monitor, review, retain, and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process, or governmental request.
The online booking facilities on this Website utilize Secure Sockets Layer (SSL) encryption to help ensure the security of all online booking transactions. SSL encryption is automatically enabled whenever you submit information to us via the Internet.
Photographs illustrations and other promotional material on this Website are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.
Unless otherwise indicated, copyright on the Website and content included on the Website belongs to us or our licensors. All rights are reserved. You are provided access to the Website only for your personal and non-commercial use. Subject to applicable laws, you must not, without our permission:
OneAir AI may send email newsletters to people who enter their email address in the “subscribe to our newsletter” box of this Website. The newsletter will be sent out monthly to the advised e-mail address and contain the latest travel deals, news, and promotional material.
On occasion, we may send additional newsletters to alert members to special offers or limited-release specials. Your individual email address is not used for any other purpose and will not be supplied to a third party.
Should any recipient of our newsletter wish to unsubscribe they can do so by clicking on unsubscribe at the bottom of the Home page, emailing us at support@oneair.ai, or calling us at +1-415-707-3944.
OneAir AI has taken all reasonable steps to ensure the accuracy of the information on this Website. However, we can give no warranty regarding the accuracy or completeness of the content of this Website.
OneAir AI is not liable for any loss or damages (whether direct, indirect, special, consequential, or otherwise) arising out of errors, inaccuracies, or omissions in the content contained in this Website. OneAir AI is not liable for distortion of data arising from any technical fault including transmission errors, technical defects, interruptions, third-party intervention, or viruses.
OneAir AI cannot guarantee that this Website shall be available on an uninterrupted basis and we will not be liable for any losses, costs, or damages resulting from this Website not being accessible or for delays in access.
To the extent permitted by law, all warranties, conditions, and representations about the Website, the availability for your access and use of the Website or the services, and the information provided on the Website are excluded. If a term is implied by law in these terms and the law prohibits provisions in a contract excluding or modifying liability under that term, then it will be included in these terms.
However, our liability for breach of such term will, to the extent permitted by law, be limited, at our option, to the supply of the relevant services again or the payment of the cost of having the services supplied again. To the extent permitted by law, we and our officers, employees, agents, or related bodies corporate will not be liable in any way (including in contract, for negligence or otherwise) for any loss, damage, costs, or expenses suffered by you or claims made against you in connection with:
Access to and use of this Website is at the user’s own risk, and we cannot warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data, computer viruses, Trojan horses and others. In addition, we accept no liability in respect of losses or damages arising out of changes made to the content of this Website by unauthorized third parties.
We are committed to protecting your privacy online. If you post messages on the Website or send us any feedback, suggestions, ideas, or other materials about the Website, you agree that we can use, reproduce, publish, modify, adapt, and transmit them to others free of charge and without restriction, subject to our obligations about privacy, as set out in the OneAir AI privacy statement. OneAir AI Privacy Statement explains in general terms how we protect the privacy of your personal information.
Although our preferred local suppliers have privacy policies by applicable privacy laws, you accept that some third parties can be located overseas e.g. hotels, car rental companies, etc., and may not have in place equivalent privacy policies. When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.
We may suspend, terminate, or limit your access to the Website, effective immediately, if, in our reasonable opinion, you breach any of these terms. We may at any time suspend, limit or terminate:
“Cookies” are standard for storing small pieces of data on your computer. Any web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the Web server. We may use cookies to control the display of advertisements, to track usage patterns on the Website to personalize information to improve service for you on your subsequent visits to the Website. We can provide this function by placing a cookie on your computer.
Our cookies may contain personal information and such cookies may be shared with our related bodies corporate. Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. You may disable the use of cookies on your web browser.
However, if you set your browser to refuse cookies, some portions of the Website may not function properly, and your use of the Website may be restricted. While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose.
www.oneair.ai Website (“Website”) is an internet-based travel portal owned and operated by OneAir AI a company incorporated under the laws of India, with its registered office at Gulab Building, P Dmello Building, Fort, Mumbai – 400001, India. Through the Website, www.oneair.ai shall provide you (“User”) travel-related information, pricing, availability and reservations for airlines, hotels, railway, holiday packages, etc. across cities and rural areas throughout India (“Service”), as more particularly described and defined in the terms of service (“TOS”) relating to such Service, as set out in Annex 1; This Service may be availed by the User, his family members and friends at any time during the year through vendors (“Service Providers”).
This User Agreement (“Agreement”) sets out the terms and conditions on which www.oneair.ai shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by www.oneair.ai from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions, and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that the use of the Website by the User constitutes an acknowledgment and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions, and notices, the User must not use the Website.
Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers, or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions outlined in a Service Provider’s fare rules or contract of carriage.
If any of the terms, conditions, and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail. www.oneair.ai at its sole discretion reserves the right not to accept any order placed by the user through the website without assigning any reason thereof. Nay contract to provide any service by www.oneair.ai is not complete until full money towards the service is received from the user and accepted by www.oneair.ai.
www.oneair.ai reserves the right to change the terms, conditions, and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.
The User hereby consents, expresses, and agrees that he/she has read and fully understands the Privacy Policy of www.oneair.ai in respect of the Website, as set out in Annex 2 The User further consents that the terms and contents of such Privacy Policy are acceptable to him/ her.
The User agrees and undertakes not to sell, trade resell, or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only. The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Website.
Limited reproduction and copying of the content of the Website is permitted provided that OneAir’s name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the Website is not permitted.
www.oneair.ai has endeavored to ensure that all the information on the website is correct, but www.oneair.ai neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. www.oneair.ai makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility, or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website. Since www.oneair.ai acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers.
In no circumdamage shall www.oneair.ai be liable for the services provided by the service provider Although www.oneair.ai makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website are correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, www.oneair.ai is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by the service providers. www.oneair.ai does not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
www.oneair.ai does not, by offering travel-related services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.
In no event shall www.oneair.ai be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user’s transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall www.oneair.ai be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, www.oneair.ai shall not be held responsible for the non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond www.oneair.ai‘s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties, and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. The maximum liability on the part of www.oneair.ai arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of the total amount received from the customer for availing the services less any cancellation, refund, or other charges, as may be applicable. In no case, the liability shall include any consequential loss, damage, or additional expense whatsoever.
The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of www.oneair.ai or the Website and www.oneair.ai are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. www.oneair.ai is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. www.oneair.ai is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by www.oneair.ai or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. www.oneair.ai is not responsible for any errors, omissions, or representations on any Linked Site. www.oneair.ai does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden, or impair it or interfere with any other party’s use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.
The Website may contain services such as email, chat, bulletin board services, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as “Communication Services”). The User agrees and undertakes to use the Communication Services only to post, send, and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not:
www.oneair.ai has no obligation to monitor the Communication Services. However, www.oneair.ai reserves the right to review materials posted through the Communication Service and to remove any materials at its sole discretion. www.oneair.ai reserves the right to terminate the User’s access to any or all the Communication Services at any time without notice for any reason whatsoever.
www.oneair.ai always reserves the right to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, in OneAir’s sole discretion. www.oneair.ai does not control or endorse the content, messages, or information found in any communication service, and, therefore, www.oneair.ai specifically disclaims any liability or responsibility whatsoever about the communication services and any actions resulting from the user’s participation in any communication service. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction, and/or dissemination. Users are responsible for keeping themselves updated of and adhering to such limitations if they download the materials.
www.oneair.ai reserves the right, in its sole discretion, to terminate access to the website and the related services or any portion thereof at any time, without notice.
www.oneair.ai reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the www.oneair.ai Services. www.oneair.ai further reserves the right to alter any fees from time to time, without notice.
The User shall be liable to pay all applicable charges, fees, duties, taxes, levies, and assessments for availing of the www.oneair.ai Services. USER’S OBLIGATIONS AND USER ACCOUNT In consideration of the use of the Website, the User represents and confirms that the User is of legal age to enter a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law. To avail of a Service the User has and must continue to maintain at his sole cost: (a) all the necessary equipment including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third-party fees including airtime charges or internet service provider charges which are to be exclusively borne by the User. The user also understands that the services may include certain communications from www.oneair.ai as service announcements and administrative messages. The user understands and agrees that the services are provided on an “as is” basis and that www.oneair.ai does not assume any responsibility for deletions, miss-delivery, or failure to store any user communications or personalized settings.
Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user ID and password. The User agrees and always undertakes to be responsible for maintaining the confidentiality of the password and user ID and shall be fully responsible for all activities that occur by use of such password or user ID.
Further, the User agrees not to use any other parties under ID and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. www.oneair.ai will not be responsible for any financial loss, inconvenience, or mental agony resulting from misuse of your ID/password/credit card number/account details number for using www.oneair.ai Services. The user also agrees and undertakes to immediately notify www.oneair.ai of any unauthorized use of the user’s password or user ID and to ensure that the user logs off at the end of each session at the website. www.oneair.ai shall not be responsible for any, direct or indirect, loss or damage arising out of the user’s failure to comply with this requirement. The User also agrees to (a) provide true, accurate, and complete information about himself and his beneficiaries as prompted by the registration form (“Registration Data”) on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
If the User provides any information that is untrue, inaccurate, not current, or incomplete or www.oneair.ai has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, www.oneair.ai has the right to suspend or terminate the User’s registration and refuse any current or future use of the Website and/or any Service. Furthermore, the User grants www.oneair.ai the right to disclose to third parties Registration Data to the extent necessary for carrying out the Services.
Without prejudice to the other remedies available to www.oneair.ai under this agreement, the TOS or under applicable law, www.oneair.ai may limit the user’s activity, or end the user’s listing, warn other users of the user’s actions, immediately temporarily/indefinitely suspend or terminate the user’s registration, and/or refuse to provide the user with access to the website if: (a) the user is in breach of this agreement, the TOS and/or the documents it incorporates by reference; (b) www.oneair.ai is unable to verify or authenticate any information provided by the user; or (c) www.oneair.ai believes that the user’s actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or OneAir AI. (d) www.oneair.ai may at any time in its sole discretion reinstate suspended users.
Once the user has been indefinitely suspended the user may not register or attempt to register with www.oneair.ai or use the website in any manner whatsoever until such time that the user is reinstated by OneAir AI. notwithstanding the foregoing, if the user breaches this agreement, the TOS, or the documents it incorporates by reference, www.oneair.ai reserves the right to recover any amounts due and owing by the user to www.oneair.ai and/or the service provider and to take strict legal action as www.oneair.ai deems necessary.
www.oneair.ai may provide the User with content such as sound, photographs, graphics, video, or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws. The User may use this material only as expressly authorized by www.oneair.ai and shall not copy, transmit, or create derivative works of such material without express authorization from OneAir AI. The User acknowledges and agrees that they shall not upload, post, reproduce, or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.
None of the provisions of this Agreement, terms and conditions, notices, or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and www.oneair.ai and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes www.oneair.ai and its agents to access third-party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed www.oneair.ai and its agents as their agent for this purpose.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define, or limit the scope, extent, or intent of this Agreement, the TOS, or the right to use the Website by the User contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
The terms and conditions herein shall apply equally to both the singular and plural forms of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to this Agreement as a whole.
The User agrees to indemnify, defend, and hold harmless www.oneair.ai from and against any losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by www.oneair.ai that arise out of, result from, or may be payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User under this Agreement and/or the TOS.
If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision, and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.
All notices and communications (including those related to changes in the TOS, Service, termination of Service, etc.,) shall be in writing, in English, and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address: (a) If to OneAir AI, at support@oneair.ai or at the address posted on the Website. (b) If to a non-registered User, at the communication and/or email address specified in the application form availing of a www.oneair.ai Service. (c) If to a registered User, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, or displayed unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.
This agreement and each TOS shall be governed by and constructed by the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Mumbai.
This Privacy (“Policy”) applies to the securing and processing of personal data by OneAir (hereinafter “OneAir”) in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by OneAir through any of OneAir’s interface channels including website, mobile site and mobile app (collectively referred herein as “Sales Channels”).
For Privacy Policy:
By accessing or using the website or any other sales channel, the User agrees with the terms of the Privacy Policy and the contents herein. If you disagree with the Privacy Policy, please do not access or use our website or any other Sales Channels.
This privacy policy does not apply to any third-party website(s), mobile site(s), or mobile app(s). Users are requested to take note that information and privacy practices of OneAir’s business partners, advertisers, sponsors, or other sites to which OneAir provides hyperlink(s), may be different from this privacy policy, Hence, it is recommended that you review the privacy policy of any such third parties before you interact.
Your privacy is important to us and we recognize that the use and disclosure of personal data has important implications for us and for the users whose personal data we process.
We respect your need to understand how and why information is being collected, used, disclosed, transferred, and stored. Thus we have developed this Policy to familiarize you with our practices. This policy sets out how we process your information when you use our Website or other digital platforms by applicable data protection laws. You must read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your data so that you are fully aware of how and why we are using your data. This policy supplements the other notices and is not intended to override them.
A “Controller” is a person or organization who alone or jointly determines the purposes for which, and how, any personal data is, or is likely to be, processed. This notice is issued on behalf of OneAir as controller.
Processor is a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the Controller.
As the circumstances warrant OneAir may be the Controller or Processor of your data.
Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).
You may be asked for personal data anytime you are in contact with OneAir directly or indirectly through a third party.
We collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used by this policy.
We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, data on or about children). Nor do we collect any information about criminal convictions and offenses.
We collect, use, store, and transfer different kinds of personal data about you. We have grouped the following categories of personal data to explain how this type of information is used by us. These terms are used throughout this Notice:
The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:
Direct Interactions
Cookies & other technologies
Third parties or publicly available sources:
When you use our Website we will use your personal data in the following circumstances:
(a) “performance of a contract”: where we need to perform a contract which we are about to enter into or have entered into with you as a party or to take steps at your request before entering into such a contract;
(b) “legal or regulatory obligation”: where we need to comply with a legal or regulatory obligation that we are subject to;
(c) “legitimate interests”: where necessary for our interests provided that your fundamental rights do not override such interests. This can mean, for instance, that it is in our interest, to monitor how you are using our Website or client portals to ensure that the security of our Website or client portals or systems is maintained. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests; and
(d) “consent”: We rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email or text message.
We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:
While you make a booking:
We may also use your Personal Information for several reasons including but not limited to:
We may share your personal data to third parties for reasons cited below but not limited to:
We may use your personal information for Marketing Promotions, Research and other programs
Non-personal data is data which can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products and for various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.
We use cookies and other technologies to enhance your experience when you use our Website. To that effect, we have developed a cookie policy to familiarize you with our practices. You can access the cookie policy.
For your convenience, our Website provides links to other sites. When you click on one of these links, you are leaving our Website and entering another site. We are not responsible for such third party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites.
1. Group Companies (Companies in the same group):
In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. If the assets of OneAir are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
2. Service Providers and suppliers:
Your information shall be shared with the end service providers like airlines, hotels, visa consulates, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with OneAir you authorize us and consent to share your information with the said service providers and suppliers. It is pertinent to note that OneAir does not authorize the end service provider to use your information for any other purpose(s) except as for fulfilling their part of service.
OneAir does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business/alliance partners or vendors who are engaged by us for providing various services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
3. Third Party Vendors and Business Partners:
We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for OneAir customers. Examples of such partners are entities offering savings/EMI on travel, co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.
OneAir may share your Personal Information to third party that OneAir may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
We may provide non personal data based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.
Occasionally, OneAir will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
Where required, we will (subject to our professional obligations and any terms of business which we may enter into with you) disclose your personal data to:
Due to the multinational character of OneAir, some of the affiliated companies and other recipients may be located in countries (including the United States) that do not provide a level of data protection equivalent to that set forth by the law in your home country. OneAir will take steps to make sure that such recipients act in accordance with applicable law and provide an adequate level of protection for your personal data including appropriate technical and organizational security measures, also through implementation of appropriate contractual measures to secure such transfer, in compliance with the applicable law.
OneAir provides an option to its users to post their experiences by way of reviews, blog articles, ratings and general poll questions. The customers also have an option to give their feedback or ask questions w.r.t a service offered by OneAir or post answers to questions raised by other users. OneAir may also engage a third party to contact you and gather your feedback about your recent booking with OneAir. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, SMS, WhatsApp or any other messaging service) for you to share your review(s). These reviews may be written (with or without images) or in video format. The reviews written or posted will be visible on OneAir and may also be visible on other travel or travel related platforms. The User Generated Content that OneAir collects may be of the following kinds:
Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.
Each User shall be diligent and take due care to ensure that the views expressed by you on the social media platform or OneAir website is not derogatory or oppose to law, public policy, morality, religion, caste, creed, color, sex, race, culture, ethics, customs, traditions, decency, good conscience, third party intellectual property etc. By uploading pictures, views, images, contents, visuals, audios, experiences etc. on the social media platform or OneAir website, you consent to OneAir to use, reproduce, copy, upload pictures, views, look and feel, images, contents, visuals, audios, experiences etc. in any manner, as may deem fit by OneAir, without any responsibility, liability, compensation or cost due to you or any third party, on the part of OneAir. OneAir hereby disclaims all or any disputes, responsibilities, liabilities, litigations, costs, expenses, compensations etc., arising with respect to or in connection with the use, reproduction, copying, uploading of pictures, views, look and feel, images, contents, visuals, audios, experiences etc. contributed, shared, expressed by you, or on your behalf and/or otherwise to any third party.
When the OneAir app is installed on your phone a list of permissions will appear and are needed for the smooth functioning of the application. The permissions that OneAir requires and the data that shall be accessed and its use are as below:
Android permissions:
Location: This permission enables us to give you the nearest branch details from your location in case you require any physical assistance with regards to any travel query.
SMS: If you allow us to access your SMS, we can send you SMS related to ‘OTP’ and send holiday package details to your mobile number.
Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centers directly through the app.
Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing holiday packages with your friends, etc.
Photo / Media / Files: The libraries in the app use these permissions to save and cache images and document data for your ease and faster use of the app while you browse with us the next time. By saving image and document data locally, your phone doesn’t need to re-download the same every time you use the app.
IOS Permissions:
Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc.on your device.
Taking into account the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing, including:
We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities in when processing personal data.
To protect your personal data and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site and user should use it to protect the information transmission while transacting online.
We require any third parties processing your information to do the implement the same levels of protection with respect to your data.
While no system is full-proof, including ours, we will continue using internet security procedures to ensure your data remains safe with us. By opening, browsing, using this site for transactions or storing any data/information, you agree to comply with the latest revised privacy notice in effect at such time. If you use some social networking or other service which maintains your information, it is governed by their terms of use and privacy notice.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defense of legal claims.
We will retain your personal data in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for trip you purchased but had to cancel. We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We reserve the right to update or change this Policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest either through email or by providing a prominent notice of change on our Website. You should check the policy periodically. Your continued use of our Website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified notice.
Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.
Details of your rights under General Data Protection Regulation (GDPR) are set out below:
You may exercise any of the above-mentioned rights by sending a request to support@oneair.ai. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Additionally, in case you have any questions, comments or concerns about this Policy, you may contact support@oneair.ai
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any complaint about how we have handled a Subject Access Request, please let us know and we will try to fix it. You can email the Data Protection Officer (DPO) at support@oneair.ai. If you are dissatisfied with handling of any privacy complaints, if you do not receive timely acknowledgement of your complaint, or your complaint is not satisfactorily addressed please contact our team at support@oneair.ai. If you have any complaint about how we have handled a Subject Access Request, please let us know and we will try to fix it. You can email the Data Protection Officer (DPO) at support@oneair.ai. If you are dissatisfied with handling of any privacy complaints, if you do not receive timely acknowledgement of your complaint, or your complaint is not satisfactorily addressed please contact our team at support@oneair.ai
If you have any questions about this privacy notice or questions or complaints about the processing of your personal data by OneAir, please contact: support@oneair.ai
